Application Support Role

3 days ago


Melbourne, Australia Genesis IT&T Pty Ltd Full time

Engaging with senior stakeholders, this role demands a strong communicator with proven troubleshooting skills.

**Key responsibilities will include**:

- Remotely provide incident resolution and problem management for requests logged by clients
- Responsible for assistance and/or resolution for assigned incidents with the objective to restore service in a timely and effective manner, meeting or exceeding SLAs
- Problem solving, trouble shooting and conducting root cause analysis for logged incidents
- Participate in internal testing as new product versions are released to our region.
- Attempt to ascertain the root cause of the clients issue using your proven troubleshooting skills

**To be considered for this position essential requirements include**:

- Experience providing Application Support Services in a functional/technical capacity
- Commercial experience in the healthcare industry is highly preferred
- Proven SQL scripting (intermediate level) and Oracle scripting (basic level) experience
- Strong communication and highly developed customer service skills
- Excellent troubleshooting skills\

A challenging permanent role, this supportive employer offers a strong internal career path. To be considered for this position please submit your CV today. Got questions? Contact Alana Hallett on 02 9236 4500.


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