Application Support Officer

Office of the CEO | Little Collins Street (HQ) | Ongoing - Full-time

• Full-time Maximum Term position available to 30 September 2026, based at our Little Collins St office
• Provide support services to AMES Australia staff, including support of AMES Australia applications, Microsoft Office SharePoint Server, Microsoft Dynamics CRM and any other applications as assigned by the manager
• Annual salary is $79, % super
• Other benefits include:
• Regular performance feedback and performance review process
• Supportive environment and caring work culture with work/life balance
• Cultural Diversity
• Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
• Flare Employee Discounts Program
• 17.5% Annual Leave Loading
• Employee Assistance Program (EAP)

About the role:

As part of the IT team, the Applications Support Officer provides responsive technical support to AMES Australia staff, partners, and clients, ensuring smooth operation of internal systems and applications. The role involves maintaining and enhancing platforms like SharePoint Online and Microsoft Power Platform, resolving system issues, supporting digital learning environments, and developing reporting solutions. It also includes coordinating application upgrades, user training, documentation, and compliance with security and organisational policies, while actively contributing to digital innovation and improved user experience.

To be considered for this role, you will be able to demonstrate the following key selection criteria:

• Degree in Information Technology or related field AND/OR
• Minimum of 2 years' experience in a similar IT environment
• Demonstrated experience with requirement gathering and project coordination
• Ability to work effectively in a team as well as operating individually
• Demonstrated commitment to continuous improvement, quality assurance and customer service principles
• Working knowledge of Microsoft Power platform and SharePoint Online
• Knowledge and ability to work with PowerApps development tools
• Demonstrated ability to perform unit testing, integration testing, and user acceptance testing prior to deploying into production
• Ability to work closely with an information technology team to share knowledge, support the business and deliver functionality
• Ability to diagnose, address application issues and escalate where necessary
• Basic training skills and ability to develop clear and effective instructions, training material and user guides
• Excellent and professional customer service skills, including the ability to effectively discuss technical issues with non-technical people
• Ability to deal with difficult customers and basic conflict situations
• A current, valid Driver's Licence is required

Applications for this position will be accepted up to 6 PM on Wednesday 17 September 2025, however interviews and/or other selection processes will commence as suitable applications are received.

To apply for this position please submit:

• Your current resume
• Cover letter addressing the key selection criteria outlined above

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values include: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights