Am Operations Supervisor

**About the role**

The position of Operations Supervisor is responsible for all aspects of safety, performance, resourcing, reporting and team leadership of the operation at our Townsville depot.

Critical to this role is the ability to plan and coordinate daily activities and hold team members to account. Further this position plays an important role in achieving daily KPI’s and identifying/ actioning process improvements, along with engaging support from other functional leads.

**What you’ll do**
- Safety Leadership - Ensure that all team members adhere to Standard Operating Procedures (SOP’s) and safety standards.
- Team Leadership and Coordination - Proactively lead the team, setting and maintaining work standards and behaviours, holding team members to account. Lead by example and Put Safety First
- Operational Performance - Ensure daily and weekly KPI’s are updated and reviewed (DIFOT requirements) and review and improve processes and ways of working.
- Checking and signing off on local and outbound loads ensuring load restraint standards and Chain of Responsibility expectations are met.
- Putting the Customer First - Always consider the impact on customer and collaborate with other functions and customer service to resolve delivery issues and customer queries.

**What you’ll bring**

You are a confident, self-motivated outgoing individual with an ability to work well under pressure to prioritise competing issues in a busy but positive working environment.

You will possess strong communication skills with proven ability to build and maintain relationships and provide a quality seamless service on behalf of the business.

Key skills and requirements:

- Strong written and verbal communication skills.
- Ability to prioritise workload and achieve results through people.
- Commitment to customer satisfaction, both internal and external.
- Proven ability to build and maintain excellent relations with management, both internally and externally.
- Lateral thinker with hands on attitude.
- A sound ability to work under pressure and autonomously without direction.
- Proven problem-solving ability with a solution orientation.
- Excellent Microsoft Office skills (Word, Excel etc.)

**About Team Global Express**

**Why TGE**

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

**What we offer**
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.

**An inclusive workplace, works for everyone**

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

**Our recruitment process**

**Other things to note**
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.