National Course Advisor

**Company Description**
At **ACAP**we change lives. We equip our students with a deep understanding of human behaviour, the skills to make a positive difference and the resilience to enjoy long, healthy careers.

**ACAP University College**, part of the leading global education provider Navitas, is Australia's leading independent tertiary education provider, delivering accredited courses in psychology, social work, counselling, coaching, criminology, law, and business management and leadership (MBA).
**Job Description** About the Role**

Join us as a **National Course Advisor**, where you'll play a key role in guiding prospective domestic students toward their education goals.

In this exciting and rewarding position, you’ll create meaningful connections with students, primarily through phone interactions, providing accurate and relevant course information. By building strong, service-focused relationships, you'll help students make informed decisions about their future while achieving both campus and personal enrolment targets.

Be part of a team that transforms lives—one student at a time

**What you’ll be doing**:

- ** Build Connections**: Develop strong relationships with prospective students, guiding them through the enrolment process while meeting service and enrolment targets.
- ** Pipeline Management**: Nurture prospective student pipelines, ensuring compliance with all regulatory requirements.
- ** Empower Informed Decisions**: Provide comprehensive course, career, and industry information to help students make confident choices.
- ** Resolve Inquiries**: Address student questions and concerns efficiently, adhering to Service Level Agreements.
- ** Drive Growth**: Prepare performance reports and contribute innovative ideas to boost enrolments and support business success.
- ** Maintain Data Accuracy**: Keep CRM systems up-to-date with accurate, real-time information.
- ** Customer-Centric Approach**: Handle feedback professionally, ensuring prompt and effective resolution of queries.

This isn’t just a sales role—it’s your chance to genuinely transform lives through education, helping students embark on exciting journeys of personal and professional growth.

**Qualifications** Who we are looking for**

We’re seeking a motivated and goal-driven individual with:

- ** Sales Expertise**: Proven experience in meeting KPIs and sales targets, ideally within the education sector.
- ** Tech-Savvy Approach**: Familiarity with sales and service systems such as Salesforce CRM.
- ** Strong Communication Skills**: Excellent interpersonal abilities and a talent for building meaningful relationships.
- ** Self-Motivation & Adaptability**: A positive attitude, eagerness to learn, and resilience in a dynamic environment.
- ** Team Player & Independent Worker**: Comfortable working collaboratively toward shared goals, while being self-sufficient when needed.
- ** Organizational Skills**: Ability to prioritize tasks, communicate progress effectively, and manage stakeholder expectations.
- ** Openness to Change**: Willingness to adapt to evolving systems, processes, and responsibilities.

If you thrive in a fast-paced environment and are passionate about helping others succeed, we’d love to hear from you
**Additional Information**
ACAP focuses on shared values and strengths across our teams, you will work together with others committed to transforming lives through education in a purpose-driven, engaging, and supportive team environment.

**At ACAP our employee perks and benefits include**:

- Unlimited global career opportunities across the Navitas portfolio
- Flexible working arrangements
- Salary packaging and novated leasing
- 2 paid volunteer days per year for your passionate causes
- Up to 75% scholarships are available to staff enrolled in ACAP courses
- Health & well-being packages including free counselling and well-being specialist support for employees and family members
- Discounts on - gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
- Access to LinkedIn Learning and professional development opportunities
- $77,500 Salary, plus 12% Superannuation, and Commission paid three times annually

**Diversity Equity and Inclusion**:
**Join us in making the world a better place**

**To Apply**:
**About Navitas**
Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employs over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.