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Team Leader

3 weeks ago

Briar Hill, Australia Dovida Full time

**ABOUT US**

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

**About this opportunity**

As the Team Leader - Client Experience, you’ll lead a passionate team dedicated to delivering high-quality, personalised care. With a focus on building extraordinary client relationships, you’ll support Care Managers and office staff to ensure seamless service delivery. You’ll also engage with the local community to promote our in-home care services, identify growth opportunities, and help shape the future of aged care in line with our strategic goals.

Based in our Briar Hill office, you’ll be part of a supportive, values-driven team with plenty of opportunities for growth and development.

**Why join us?**
- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- A company that recognizes and appreciates the value of the work that you do.
- A fun and supportive team
- Annual Appreciation Day
- Access to our Employee Assistance Program
- Birthday Day Off

**Key Responsibilities**
- Provide leadership and oversight of clinical care delivery across Home Care Package, NDIS, and private clients.
- Support and guide Care Managers in coordinating services for complex clients within a case management framework.
- Lead and develop a high-performing Client Experience Team through coaching, mentoring, and professional development.
- Monitor performance, track KPIs, and ensure accurate client data management using the Relationship Management System.
- Drive service innovation by improving care processes and implementing quality standards in line with industry requirements.
- Contribute to strategic planning, operational efficiency, and business growth by identifying improvements and leading initiatives.

**About you**
- Completed tertiary qualifications in nursing, allied health, or a related healthcare discipline.
- Proven track record of successfully leading and managing high-performing teams in a client-focused environment.
- Strong understanding of community aged care programs, including Home Care Packages (HCP), CHSP, and other funding streams.
- Demonstrated experience in delivering case management services, including care planning, client assessments, and service coordination.

**Australian work rights**

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

**How do I apply?**

Please submit your resume and a cover letter detailing your suitability for this role.