Credit Process and Operations Lead

7 days ago

Melbourne, Australia Momentum Energy Full time

About the Role:
As Credit Process & Operations Lead you will oversee critical back office functions within Credit Management. You will keep the customer at the forefront and know how to balance business needs and amazing service whilst building strong relationships.

Your key responsibilities will include:
This role directly contributes to the delivery of the Credit Management strategy to maximise debt collection activity and revenue, minimising risk and compliance exposure whilst supporting the strategic direction of the business. These functions are vital to driving and achieving financial outcomes along with ensuring full compliance to all credit related regulatory requirements. This role requires a high level of service both with internal and external stakeholders and is the key reference point for all non-voice customer related issues. Voice activity is required from time to time to ensure timely workflows are maintained.

Being a hands on leader you will have responsibility to identify areas of potential automation, efficiency improvements and importantly, the creation and execution of appropriate controls to mitigate risk.

About You and Your Experience:

- Demonstrated leadership experience within Operations in a fast paced and varied role
- Strong people leadership skills with the ability to coach and motivate across multiple locations
- A passion for people leadership, driving engagement and ongoing development
- Eagerness to help others and solve problems
- Ability to work accurately to strict deadlines
- Strong communication and organisational planning skills
- The ability to develop and maintain professional relationships with internal and external stakeholders
- Advanced analytical and Microsoft skills
- Solid understanding of Credit principles, ASIC/ACCC Guidelines for Debt Collection, Energy Retail Code including Essential Services Commission and Energy Water Ombudsman Victoria regulations and the Privacy Act (desirable)

What's in it for you?

Firstly, you'll work in an incredibly fun and rewarding business that genuinely values its people and customers. We’ll support you with ongoing training, give you the opportunity to grow with our business and pursue a rewarding career with us. You’ll be primarily based in our Melbourne or Cambridge office, we are also open to offering you the option to occasionally work from home, chat to us about what this could look like for you

We are super proud of where we work, our workplace and work culture, we love working here We are forward thinkers and a great bunch of humans. We pride ourselves on balancing work-life and have a range of health and well-being benefits, such as; wellness programs and a wellness allowance, discounted gym access and health insurance, volunteer leave, purchased leave and other leave options.

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