Credit Controller

We are a modern Australian law firm with a leading reputation. We focus on exceptional service, operational excellence and being at the forefront of employee experience. We work closely with Australian and international businesses, organisations and governments.

**About the Role**

We have an exciting and unique opportunity to join our Finance team as a Credit Controller. In this position, you will play a significant role in facilitating the process of collection procedures within the Firm.

Your key responsibility will be to monitor debtor ledgers on a daily basis and initiate related collection procedures in accordance with the firm's policies. This will require you to build collaborative relationships with a range of internal stakeholders and practice groups. You will also contribute to maintaining a healthy cash flow and optimising our financial performance. As the first point of contact for client issues, you will also be required to maintain a high level of customer service.

Other responsibilities will include:
**Credit Management**
- Evaluating new credit requests and conducting credit checks on potential clients
- Creating new profiles for prospective clients
- Implementing and maintaining internal credit policies
- Updating client data in our system

**Collections**
- Managing and collecting debts from debtors, ensuring timely payments and minimising the risk of bad debt
- Following up outstanding payments through various communication channels
- Preparing aged debtor ledgers
- Maintaining the collections system on client accounts

**Reporting & Analysis**
- Reporting on potential debtor problems and highlighting payment issues to management
- Producing reports on aged debtors and outstanding balances

**Client & Stakeholder Relations**
- Responding to client inquiries and resolving issues related to payments
- Preserving good client relations while successfully reducing credit risks and ensuring timely collections
- Schedule regular meetings with Partners to discuss debtor accounts and determine the best course of action

**About you**

Ideally, you will currently be working as a Credit Controller, with at least 3 years of experience with office systems and computerised processes and/or a Certificate in Financial Services or equivalent.

To be successful in this role, you will have the following skills and experience:

- The ability work with and manage a range of internal and external stakeholder groups;
- Excellent written and verbal communication skills;
- The ability to work with mínimal supervision and as part of a team;
- Strong organisational skills and a high sense of confidentiality and discretion;
- Strong time management skills, with the ability to prioritise tasks and meet deadlines
- Competent knowledge of Excel and Practice Management software (experience using Aderant Expert will be highly regarded).

In turn, you will be joining a supportive team environment, both within the Finance team and the wider Firm. With the opportunity to support the Credit Manager in their roles and responsibilities, you will be encouraged to make the role your own.

**Why join Maddocks?**

Maddocks is simply a great place to do great work. We foster a culture of collaboration, learning and engagement where you will experience:
**A diverse and inclusive workplace**: We have been named an employer of Choice for Gender Equality by the Workforce Gender Equality Agency (WGEA) every year since 2004 along with being named a Silver Employer at the Australian Workplace Equality Index's 2024 LGBTQ Inclusion Awards. We promote diversity internally through our Maddocks Gender Equality Network, Maddocks CALD, Maddocks Disability Inclusion and Maddocks Pride groups.

**Career Development**: Learn and develop through structured learning and development programs at each stage of your career and study support programs.

**Community involvement**: give back to the communities in which we operate through our thriving pro bono and grants programs and staff volunteering initiatives.

**Work flexibly**: work in a hybrid way with part of your week in the office and support to set up your home office.

**Wellbeing & Benefits**: access to up to 20 weeks paid parental leave, discounted gym memberships & health insurance, salary continuance insurance, Employee Assistance Program and parents and carers wellbeing programs.

Our people are our greatest advocates and we believe this is a result of our inclusive culture and focus on complex and interesting work.

**Ready for your next career move? Make your Move to Maddocks