Customer Service Manager

6 days ago

Alexandria, Australia HYPOP Full time

Hypop is a Sydney-based (Alexandria) online retailer of photography equipment. We offer complete lighting, video and studio solutions to a range of corporate, business, education, government and end-user customers including social media influencers.

The Job

We're looking for a Full Time Customer Service Manager with in-depth technical knowledge of photo and video lighting and equipment, who loves to help others, someone who can deal with challenging situations, and is comfortable working in a small team which also includes our dog Kenji (Shiba Inu), as well as someone who first and foremost has a passion for the photography industry, our brand and our customers.

We will be selecting people based on the following character strengths that align with HYPOP:

- Previous experience as a retail manager, leader or similar
- A retail store background is preferred however would consider transferable skills from other industries if you have the right attitude and are willing to learn
- People leadership skills with a 'hands-on' approach are essential
- Demonstrated ability to lead a team to achieve sales and meet KPI's
- Experience in performance management will be highly regarded
- Superior customer service and selling skills
- Strong retail, financial and business acumen
- Excellent time management skills with the ability to work independently on prioritising and meeting deadlines

Your Responsibilities Will Include:

- Drive sales and lead team performance
- Manage and mentor a team of up to 6 people
- Manage the daily activities of your team and business to drive financial performance
- Optimise the productivity of the team by leveraging workforce management
- Drive high performance, customer focused service and selling culture through role modelling, regular communication, feedback and recognition
- Maximise the team’s service and selling activities by minimising operational activities, managing them effectively and delegating appropriately
- Lead, empower and inspire your team
- Maximise time spent with the CS Team to manage the business, understand the customer, coach the team and embed new ways of operating
- Conduct showroom and customer service audits

What's in it for you?
- Diverse role working in both retail and part of a growing online store
- Staff discounts
- Team and social experiences
- Please do not visit or phone our office. Successful applicants will be contacted for an interview

Schedule:

- Monday to Friday

Application Question(s):

- Do you have experience as a sales or customer service manager role or similar?
- What's your expected annual base salary?
- How much notice do you need for your current job?

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