Applications Services Lead

2 weeks ago

Sydney, Australia Latitude IT Full time

Full-time strategic position within the organisation
- Be the voice and driver for the organisation's SaaS Applications portfolio stack
- Genuine work from home flexibility on offer

We have an outstanding opportunity available for an

**Key responsibilities include**:

- Lead the ongoing delivery of the Application portfolio and SaaS based products of the company.
- Seek and advocate continuous improvement of the Application suite and performance through both delivery and operations management.
- Develop strong working relationships with the SaaS product companies, as well as the Application Vendor Partner when it comes to driving SLA’s, escalated support requests, licensing, pricing negotiations and recommended improvements.
- Document and maintaining all processes and technical documentations.
- Ensuring all logged incidents and support requests across the Applications portfolio are resolved within SLAs.
- Ensure that all Apps changes to the live environment are channelled via the change management process.

**Skills & experience requirements**:

- Proven experience working in a similar Applications Management & Support ‘Lead’ type capacity.
- Experience with workflow integration and automation using tools and software such as Zapier.
- Experience working with organisations embarking on a period of transformation.
- Experience working with or managing the performance of external service providers.

If you're an experienced Applications Lead who is looking to make a significant impact in a forward-thinking organisation, we would love to hear from you.

**Dave Bramley** at

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