Application Support Lead

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Our Operations and Technology team builds, supports and delivers the infrastructure, security and operational elements that empower Citi to pursue our mission of enabling growth and economic progress. Our teams are embedded in the functions and businesses to deliver the optimal tools and environments, allowing Citi to be the best for our clients.

We are seeking a passionate technologist to join our Market Credit Risk Support team in Sydney.** In this role, you're expected to**:

- Lead a team of production support engineers and SRE function to deliver high quality service experiences to our clients.
- Driving efficiencies through process automation, toil reduction, employing Site Reliability Engineering (SRE) principles
- Provide Level 2 Production Support on Risk Application used by Credit Risk and Market Risk. Applications include Calc engines, Aggregation/Processing systems and various reporting tools
- Provide production runs for different internal and regulatory reporting and stressed scenarios (i.e. Base III, FRTB, CCAR )
- Explain and investigate issues when various risk metrics such as VaR, Stress VaR, PSE, CEM, CEF are not in line with business expectation
- Work with different Risk reporting Teams which includes various reporting tools like Cognos/Microstrategy/Adhoc queries to decode the complex queries and maintaining the data integrity in report outcomes.
- Perform Incident and Problem management including prioritization, root cause analysis and escalation to appropriate groups.
- Review and Define Tooling Strategy to be more proactive - ITRS, AppDynamics, Grafana, Splunk, ELK
- Perform root cause analysis and event correlation for all tickets, identifying preventive measures, making recommendations to fix root causes, implementing approved fixes, and post-mortems
- 8+ years of Financial Services Level 2/3 System Support
- 8+ years Sybase, Oracle,MongoDB / SQL and writing scripts and database queries.
- Supervisory/manager experience
- Incident Management tools like ServiceNow
- A good understanding of production monitoring tool (Geneos, Autowatch, AppDynamics, etc..)
- A good academic background, with at least an under-graduate degree in computer science.
- Strong knowledge of Microsoft and Linux operating systems.
- Experience with Unix Shell Scripting.
- Knowledge of Ab-Initio ,Core Java [beneficial], Perl [beneficial], Cognos[beneficial] and Microstrategy[beneficial].
- Personally well organized and an excellent team player, Willingness to learn.
- Good Analytical skills to understand and articulate issues
- Be innovative and proactive in suggesting solutions
- Demonstrate drive and initiative; be goal-oriented, dedicated and self-sufficient.

LI-Hybrid
- **Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting