Guest Service Agent
4 days ago
Novotel Melbourne Preston is located in the heart of Melbourne’s eclectic northern suburbs, 20 minutes from Melbourne Airport and close to the CBD.
Boasting a freshly refurbished lobby, rooms, restaurant and cafe, with the largest conference and events facilities within the Melbourne portfolio.
Novotel Melbourne Preston is growing and require a passionate Guest Service Agent who strives to provide quality service with a smile.
Key duties include:
- Process and assist with guest arrivals, departures and room allocations
- Attend to all guest queries in a timely manner
- Address complaints presented by the guest in an efficient and positive manner
- Maintain a high level of health and safety for all guests and staff
To be successful in the role you will have:
- Exceptional communication & time management skills
- Ability to multi-task
- The ability to work well under pressure and possess a high attention to detail
- Ability to work evening shifts and mornings, including weekends and public holidays and across 7 days a week
- Full working rights within Australia
Why work for Accor?
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
**Job Types**: Full-time, Permanent
**Salary**: $24.87 - $37.31 per hour
**Benefits**:
- Employee discount
- Employee mentoring program
- Professional development assistance
- Referral program
Schedule:
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Shift work
- Weekend availability
Work Location: In person
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