Community Manager

JLL supports the Whole You, personally and professionally.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

**What this opportunity involves**:
As the Community Manager, you will be principally responsible for implementing and managing the customer service and experience program, maximising property presentation and the engagement and satisfaction of occupants.

You will be based at the prestigious 1 William Street address in Brisbane, a 75000sqm office tower which is home to the Queensland Government, holding over 4500 employees across several key departments which are situated over 41 floors. There are also 6 retail tenancies, and a busy an End of Trip Facility.

JLL is responsible for the management of the entire asset on behalf of the owners, our team of 5 is based onsite and works closely together in a collaborative environment.

**An Overview of the role**:
Manage and coordinate the property’s customer service program
Foster and develop a unique ‘one team’ relationship between management, service providers and partners to create a seamless and unified customer experience
Drive participation in healthy living activities and utilisation of end of trip facilities
Administration of concierge and cleaning/maintenance services
Ensure contracts are maintained within agreed budget
Plan and implement environmental initiatives and conduct sustainability reporting
Assist in formulation and management of annual budget

Sounds like you? This is what we are looking for
Tertiary qualification in a related field which can be applied to Property Management would be advantageous
Ability to empathise with customer needs and demonstrated customer service skills
Conscientious, diligent and organised in the approach to work related tasks
An eye for innovation and improvement opportunities
Excellent communication skills, engaging various stakeholders
Proficient user of MS Office programs and capable user of social media

**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.