Service Support Representative

Are you ready for what’s next?_
- Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation._

As the world becomes more connected, Navico Group is at the centre of driving what this means in the marine industry. We have an exciting roadmap to carry us through 2024, adding new services for the boater and ensuring safety in everything we do.

We are at the forefront of technology for the leisure marine industry - so it is an exciting time to join

About the role

You'll also be on hand to provide support for sales as and when required.

Some Key Responsibilities:

- Demonstrate familiarity with all Navico Group consumer range of products.
- Provide technical phone support to end users, dealers, and internal staff.
- Maintain accurate data records for fault analysis.
- Identify and report any regularly occurring issues.
- Manage workflow to meet customer demands and timelines.
- Build and maintain credible and trusted working relationships with our dealers.
- Work closely with our dealers and end users to provide quality phone support, troubleshooting and field recommendations.
- Attend boat shows and promotional events to aid in sales and field technical support when necessary.
- Attend training and be proactive with self-learning on a continuous basis (due to the ever-changing nature of the market and products).

You Bring

A passion for delivering an outstanding level of service support to our customers. You are the consummate professional and bring enthusiasm, maturity, a strong work ethic and an effervescent personality. You have proven phone based service support experience ideally from within the electronics and/or marine industry. In addition, you will have:

- Excellent communication (written and verbal) and interpersonal skills.
- Call centre ‘tech type” support experience
- Strong technical and analytical problem-solving skills with a willingness to learn new technology
- Excellent attention to detail
- High levels of motivation and commitment and keen desire to impart your knowledge to others.

This is a truly dynamic environment and if you are someone who wants to make a real difference to our customers, our business and wants to contribute to an ambitious programme of work, we’d love to hear from you.

About Us

Navico Group is uncompromising when it comes to innovation, detail and quality. By unifying the most trusted products and brands into integrated solutions, we allow for simple, plug and play connections and a seamless user experience.

Our vision is to lead marine electronics with outstanding solutions for performance, safety, and enjoyment on the water. Our focus is on making boating safer, easier, more sustainable, and more rewarding for current and future generations.

At Navico Group, we believe that you can only have world-class products and leading brands with the right people behind them. As well as being passionate about our products, we are as passionate about our people. They are the heart of our business, and they make the Navico Group the great company it is.

Be part of our journey

If you think you have what it takes to join our team and the thought of working for a fast paced, dynamic, and growing business excites you, then we would love to hear from you
- Next is Now_
- Brunswick is committed to providing a workplace that offers equal employment opportunities based solely on merit. Therefore, discrimination based on race, color, religion, sex, national origin, disability, veteran status or any other protected status under applicable local, state or federal law is not tolerated._

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