CRM Manager

2 weeks ago

Sydney, Australia Jivaro Full time

Driving innovative OmniChannel Loyalty & Customer Engagement initiatives
- Highly strategic & data-driven role, with a global remit
- Innovative company culture, clothing allowance and up to$130,000 + Super

Implementing Luxury focused loyalty initiatives to elevate customer engagement and retention across both store and digital channels. Joining an iconic Australian Luxury Brand, to deliver CRM objectives and drive the overall roadmap.

**The Role**:
You will be responsible for continuing to innovate and implement successful Marketing Automation & CRM strategies, to drive Loyalty, retention and new customer acquisition, globally, including luxury clientelling in-store.

You will be focused on delivering omni-channel campaigns for Digital & Retail, optimising the digital experience, enhancing customer engagement and helping to grow the brand beyond the rest of the Luxury market.

**About You**:

- An extensive data segmentation background, with knowledge of high-profile Customer Data Platforms
- Knowledge of automation systems such as Braze, Hubspot or Salesforce would be highly advantageous
- A genuine passion for customer engagement and working to enhance the online digital journey
- A strong background in developing omni-channel strategies to drive a clear Luxury in-store and Online experience
- Experience working within a Global team would be highly regarded

**The Benefits**:

- Work for one of the most-recognised Luxury brands in Australia, with a large, global trade remit, in an 18 month Fixed-Term Contract role, with high chance of permanency
- Be part of an incredibly advanced Digital & Technical team, focusing on delivering a cutting edge omni-channel customer experience
- Up to $130,000 + Superannuation + plus employee perks and generous allowances
- Green Square Office location and beautiful, very modern office space with hybrid WFH flexibility
- Be part of the next phase of growth & innovation for a market leading business

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