CRM Manager

2 weeks ago

Sydney, Australia Hatch Full time

** This role is at Splend (not for Hatch)**

Hatch is supporting Splend to find a great CRM Manager to join their Business Operations and Strategy team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Splend.

**About the role at Splend**

We are seeking a CRM Manager to lead our customer relationship management initiatives across AU and UK, with a focus on lead nurture, automation, Zoho CRM, and analytics. The Customer Relationship Manager (CRM) Manager is responsible for overseeing and managing Splends customer relationship management system. You will play a crucial role in optimizing customer interactions, improving customer satisfaction, and driving business growth.

**Seniority**

**Mid Level** - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

**Responsibilities**
- Project Coordination - Coordinate people and processes to ensure the effective and timely running of a project
- Data Analysis and Reporting - Analyze data to discover and communicate insights, and offer concrete recommendations for key stakeholders to make critical decisions
- Problem Identification - Identify the problems and needs of key stakeholders to guide data analysis

**Strengths**
- Attention to detail - Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Numerical problem solving - Works with numerical information and performs mathematical calculations to solve problems

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Splend.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $80,000.00 - $120,000.00 per year

Work Location: One location

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