Patient Experience Partner

**Date**:26 Nov 2024

**Location**: 50 Flemington Rd, AU

**Company**:theroyalch

**The Hospital**:
The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards.

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.
- Work for Australia’s leading Children’s Hospital
- Friendly and supportive team environment
- Excellent employee benefits including salary packaging

**About the Role**

This is a Permanent Part Time position at 60.8 hours per fortnight within the Quality Department. You will be responsible for leading the identification, triage and review of feedbcak from RCH patients and families. You will play an essential role in supporting and connecting patient experience principles through our clinical divisions including; leadership in responding to concerns, ensuring contemporary review practices and embedding learnings from feedback to ensure RCH continuously improves the care of our patients and families.

Classification for this position will range from AO71 - AO75, Grade 7 Level 1 to Grade 7 Level 5 (FTE base salary $111,103 to $121,274 per annum, plus superannuation).

**What you’ll achieve**:

- Monitor trends relating to patient experience across RCH working with divisional partners to ensure high quality, safe care.
- Support teams across RCH in the use of the Victorian Incident Management System (VHIMS).
- Work with all RCH patients, families and staff to ensure a just and open culture.

**Your skills and experience**:

- Tertiary qualifications in a related field and/or significant relevant industry experience.
- Proven leadership experience in a team environment and ability to work well as a senior team member.
- Proven experience in the review of adverse patient safety events including the development of the systems to support patient safety.

If this sounds like you, click **here** to view the position description.

**About the Department**

The RCH Quality team is dynamic and collaborative, supporting patient safety, patient experience and clinical excellence systems and processes across the health service. The Quality Department supports clinical governance processes, coordinates accreditation against the National Safety and Quality Health Service standards and provides expert advice to staff on matters relating to patient safety and patient experience.

**What we offer**:

- Culture of continuous improvement
- Flexible work options available

**Other requirements**:

- Current National Criminal Record Check, or willing to obtain
- Valid Working with Children Check
- Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

**Application process**

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.

**Why work at the RCH?**

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

It is a requirement of your employment that you be fully vaccinated against Covid-19, and Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease,