Emergency Supervisor

**Emergency Supervisor**

**Joondalup Health Campus, Joondalup**

**Permanent Full time available**

**About the role**:
To provide leadership and management of all clerical staff within the emergency department. Instituting process improvements and overseeing all functions and requirements of the Emergency reception and admissions area.

This role reports to Manager - Administration and Health Information

**Position profile**
- Promotes and abides by the Ramsay Way (attached), and Joondalup Health Campus and Ramsay Healthcare policies and procedures generally, as established and as varied from time to time.
- Support and contribute to the achievement of the clinical, teaching, research and organisational goals of the Hospital as an active member of the Hospital community.
- Support and contribute to the achievement of continuous quality improvement in the delivery of services to customers
- Exercise proper courtesy, consideration and sensitivity in dealings with patients, members of the public and other employees
- Act with integrity in the performance of your official duties and in the use of official equipment and facilities.
- Maintain the strict confidentiality of patient, employee and other information.
- Participate in the systematic continuing development of your own work performance and skills.
- Complies with all legislative requirements in the work place including occupational safety and health acts and workers’ compensation.

**Specific duties of the position**
- Assist and support in the recruitment and selection of clerical staff required in the department
- Assist in the training and skill development of the Emergency Clerical staff
- Ensure that the administrative functions support the clinical functions
- Support the development of policies and procedures relating to practices within the department are in line with both best practice and legislative requirements and are readily accessible by staff
- Ensure appropriate confidentiality is maintained at all times
- Provide leadership to the administration team, mentoring and training where required
- Manage the rostering system Workplan and MyTime effectively and efficiently
- Work effectively with all ED staff ensuring best possible outcomes for patients and the Department
- Maintain reception and waiting areas to a high standard of presentation and neatness
- Provide assistance with admissions, discharges and audits as required
- Other duties as required by the Administration & Health Information Manager.

**Experience, Knowledge, Skills and abilities relevant to the position**

**Essential**
- Demonstrated leadership and supervisory skills, including the ability to plan, prioritise, make decisions, meet deadlines and manage resources.
- Exceptional customer service skills and commitment to meet both internal and external customer expectations and requirements.
- Ability to work independently and within a team environment
- Excellent interpersonal, written and verbal communication skills, including negotiation.
- Demonstrated superior problem solving and conflict resolution skills
- Demonstrated advanced computer skills and proficiency in MS Office package, including intermediate to advanced Excel skills
- Knowledge of Health insurance Commission and DVA guidelines

**Desirable**
- Knowledge of Patient Administration Systems.
- Previous Supervisory experience
- Previous Health Fund experience

**Remuneration**:On offer is a base hourly rate ranging from $49.98 + superannuation based on experience level and qualifications, exclusive of penalties or allowances**

**About the Hospital**

Joondalup Health Campus Emergency Department is one of the busiest in Western Australia, providing 24-hour acute care from an integrated public and private hospital campus. Our department treats a truly interesting and diverse case mix and has 77 patient bays, which is made up of 38 adult treatment bays, a 15-bed emergency admission area, a 10 bed Mental Health Observation Area, an 11-bed paediatric treatment and observation area and three resuscitation bays.

Benefits
- Extensive Professional development programs including **Post-graduate and Formal Education Scholarships**:

- Free access to permanent employees **Discounts off hospital and extras private health** insurance
- **Study leave**:

- Permanent employees and their families are eligible for a **fitness passport** - to help achieve your wellness goals with a discounted gym membership
- **Discounts off hospital and extras private health** insurance - you’ll pay less for hospital cover and receive a higher extras limit for things like General and Major Dental
- **Hospital, Allied Health & Pharmacy discounts**:

- **Salary sacrifice opportunities** eg, airport lounge membership, self-education expenses and more
- **Paid parental leave**:

- Corporate rates on Hertz car rentals
- Recognition and **rewards programs**:

- **Community service leave - **ask to find out more specific details

**Requireme