Patient Liaison Officer

**Patient Liaison Officer - Team Leader**
- **Employment Term**:permanent, part-time (20 hours per week)
- **Location**: located in the peaceful surrounds of Auchenflower, The Wesley Hospital is just 5 mins from Toowong Shopping Village and 10 mins from Brisbane City
- **Remuneration**: $32.87 - $33.71 + 10.5% Super + Not for Profit Salary Packaging + Penalties & Allowances

**Make a meaningful difference with The Wesley Hospital**
- We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.- An integral part of our team at The Wesley Hospital as a
- **Patient Liaison Officer **you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.- Let’s make a meaningful difference, together.**What makes a difference for you?**
- The Wesley Hospital is one of Australia’s iconic and largest private not-for-profit hospitals, caring for you for life. From the heart of Brisbane more than 800 Visiting Medical Practitioners and 2,000 staff deliver personalised care through life’s journey for generations of Queenslanders.- Flexible work arrangements to support work-life balance
- Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
- Subsidised On-Site Parking
- A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, a wellbeing program and employee assistance program
- A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
- 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
- Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
- Professional development, through Graduate Certificates, skills development courses, bursaries, grants and partnerships with leading Universities (Hospitals).
- Career development opportunities to challenge yourself, grow and make a meaningful difference

**Your part in The Wesley Hospital team**
- Responsible for pre-admissions and admissions, you will provide an exceptional level of customer service to patients and family members. Accurately processing all admissions in a timely and efficient manner and ensuring all patients have financially consented to care, you will also:
- Respond to patients, visitors, specialists and other staff in a courteous and helpful manner
- Process all preadmission registrations and documentation via HABS
- Liaise with relevant services providers to seek approval documents for admission
- Provide estimates for hospitalisation costs in line with the hospital’s fees and charges
- Complete health fund checks
- Receipt all payments and balance on a daily basis
- Be the first point of contact for escalation as Team Leader

**What makes a difference for us?**
- You will need:
- Exceptional customer service and interpersonal skills
- Able to work 10-12-hour shifts
- Able to work night shift on rotation
- Previous hospital, emergency centre or medical centre administration experience preferable
- Previous team leader experience
- Understanding of Private Health Insurance and Health Fund Eligibility (Desirable)

**The Wesley Hospital is proudly part of the UnitingCare family, we’d love you to be too.**
- At the Wesley Hospital, we offer comprehensive care across a wide range of acute tertiary-level medical and surgical services with a particular focus on cancer care, cardiac care, women’s and children’s care, and complex surgical care. This includes the busiest robotic surgery program and the first Robotic Surgery Centre of Excellence accredited in Australia.- Joining the Wesley Hospital, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.**Start making a difference today**_ Diversity & Inclusion_**
- Our approach is simple -everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity