Principal Technology Officer

5 days ago

Toowoomba, Australia Queensland Health Full time

**The role**:
You will utilise your strong technical ability to provide on-site and remote level 2 technical support, incident management and request fulfilment in one or more technical domains which include:

- End User Computing
- Servers Networks and
- Unified Communications

**Your duties will include**:

- Provide high level ICT technical expertise, support and administration by maintaining the operational environment and defined enterprise service levels.
- Provide operational support (on site and remote) to Queensland Health sites as required.
- Effectively supervise and manage staff by adhering to unit and organisational goals, policies and procedures.

For a full list of responsibilities, please find the role description attached to this advertisement

Are you right for this role?

**To be successful in this role you will demonstrate**:

- Technical expertise in the management, configuration, monitoring and implementation of ICT environments in multiple technical domains.
- Ability to deliver high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
- Experience and ability to identify and resolve ICT related problems within defined Service Level Agreements.
- Ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities.
- Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including supervising/mentoring of junior staff, and enhance the provision of quality client service in a team environment.
- Well-developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management.
- Demonstrated experience or the ability to quickly learn ServiceNow© and ITIL Service Management processes.
- Ability to maintain an awareness and understanding of new and emerging ICT technologies and products as they relate to eHealth Queensland

**Benefits of working with eHealth Queensland**:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development

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