Manager Data Centre Facilities

2 weeks ago

Brisbane, Australia Queensland Health Full time

**The role**: To ensure the technical delivery of all infrastructures that enables user connectivity to enterprise systems to defined service levels.

**You will be responsible for**:

- Leading, developing and managing a technical team in the delivery, operation and support of the enterprise data centres that host critical infrastructure that enables defined service levels to be met.
- Collaborating with other operations teams within the branch to ensure the alignment and integration of operational services, processes and service levels across the branch.
- Managing the provision and implementation of enterprise data centres and associated infrastructure and assets in accordance with the defined implementation plan for resource capacity to ensure infrastructure associated with system connectivity is optimised.
- Managing and analysing the ongoing operational performance of Infrastructure delivery by developing, implementing and maintaining workforce and operational business plans and ensuring close collaboration with other dependent teams in Enterprise Technology Services Branch.
- Demonstrated ability to develop and promote ITIL Service Management processes primarily incident / problem / change / release / configuration management. (SFIA Code: ITMG 6).
- Proven general understanding and high level technical knowledge in some of the following technology domains, to provide technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation: (SFIA Code: TECH 6):

- External Access and voice service solutions;
- Enterprise Network, both Wide and Local Areas;
- Enterprise data centre delivery, maintenance and reporting.
- Well-developed management skills.
- Extensive expert knowledge of current and emerging practices in the management of large-scale enterprise data centre and the ability to rapidly acquire knowledge of the business environment of healthcare. (SFIA: EMRG Level 5).
- Demonstrated ability to manage diverse activities and priorities across organisational boundaries to ensure that service delivery meets agreed service levels in a customer focused ICT environment.
- High level of experience with stakeholder co-ordination and customer communications during service outages for mission critical ICT services.

**About eHealth Queensland**: eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

**Benefits of working with eHealth Queensland**: By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development
- Health insurance

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