Aps 6 - Service Assurance Manager
3 days ago
$85,607 - $97,790 (plus Super)
- All Defence Melbourne Metro locations - VIC, Bandiana - VIC, Puckapunyal - VIC
**The Role**
The Service Assurance Manager (SAM) is the regional lead for the Assurance and Governance services for their respective Region. The SAM will lead the performance monitoring strategy for the delivery of all Regional ICT Services in order to achieve an effective use of resources to meet user requirements and conform to government policy. The SAM will also lead the delivery of assurance activities for CIOG that requires a Regional presence.
The SAM will be required to have a high level of stakeholder engagement skills, and the ability to analyse and draw accurate conclusions and then recommend improvements or adjustments in priorities in order to achieve agreed user and business outcomes. The SAM will work independently and with discretion to investigate information from diverse sources, exploring innovative approaches to support the longer-term business objectives and monitor service level agreements to exercise initiative and judgement to achieve results.
**About our Team**
The Directorate of Regional ICT Services (DRICTS) acts as the Chief Information Officer Group (CIOG) representative for all products and services delivered to Defence regional bases and sites across Australia and internationally. The Directorate is specifically responsible for Deskside Support Services, Audio Visual Support Services, End User Advocacy and Relationships, Regional Project Support, Communications Security Services (COMSEC) and Regional Assurance and Governance Services.
Our team comprises a mix of Australian Public Service (APS), Australian Defence Force (ADF) and Contracted personnel located across approximately 56 major Defence bases Australia wide. We also have an Overseas Region where opportunity exists for APS to rotate through the United States of America and France.
Our Culture is one that is driven by a "One Team" approach "To be the most dedicated, trusted and proven Directorate to Customer Success in CIOG".
Our Mission is to advocate on behalf of our customers the efficient and effective delivery of Enabler Services with specific emphasis on CIOG provided services across all regions both nationally and internationally with the intent on improving the customer experience.
- Excellent interpersonal skills with the ability to communicate clearly and negotiate with influence;
- Demonstrated ability to influence positive outcomes in a complex Service Delivery environment;
- Strong leadership skills;
- The ability to analyse and interpret data from multiple sources in order to make recommendations;
- Previous experience in a governance or compliance role which includes monitoring or measuring performance outcomes;
- An innovative approach to your work that applies holistic thinking and continuous improvement of our process;
- A high degree of self-motivation and a positive attitude to change.
In this role you will work within a framework of legislation, established principles, work practices and procedures in support of Defence missions and business objectives. You will work with reasonable discretion to investigate information from diverse sources and explore innovative approaches to support the longer-term business objectives. You will plan, implement and review ICT service activities to meet customer and business requirements and may monitor service level agreements and will exercise initiative and judgement to achieve results.
-
Aps 6 - Security Advisor
1 week ago
Melbourne City Centre, Australia Australian Government Full time$88,175 - $100,724 (plus Super) - Melbourne CBD - VIC **The Role** Do you understand protective security and risk assessment processes? Does delivering security related skilling appeal to you? We are seeking motivated security advisors for our Melbourne office. **About our Team** The Defence Security (DS) Division in SEG provides adaptable security...
-
Aps 6 - Security Advisor
6 days ago
Melbourne City Centre, Australia Australian Government Full time$91,702 - $104,753 + up to 15.4% Superannuation - Melbourne CBD - VIC **The Role** Are you passionate about fostering a positive security culture to enhance Australia’s national security? Do you have an understanding of protective security and risk assessment processes? Are you motivated to train and upskill others in the disciplines of security and...
-
Aps 6 - Aviation Safety Assurance Officer
4 days ago
Melbourne City Centre, Australia Australian Government Department of Defence Full time$85,607 - $97,790 (plus Super) - Melbourne CBD - VIC **The Role** The Defence Aviation Safety Authority (DASA) is offering an offering an exciting opportunity to join the Directorate of Initial Airworthiness as an Aviation Safety Assurance Officer (ASAO). Working within the Type Certificate Oversight and Enforcement (TC O&E) team, the role is critical in...
-
Aps 6 Lawyer/project Officer
3 days ago
Melbourne, Australia Limber Full time**Contract** **APS 6 Lawyer/Project Officer**: Our client, a high profile Commonwealth agency is seeking an experienced APS 6 Lawyer/Project Officer for an initial period of 6 months. **$840 to $1040 per day inclusive of super** Canberra Melbourne Brisbane or remote working locations available APS 6 Lawyer/Project Officer Our client, a high profile...
-
Aps 6 - Aviation Safety Assurance Officer
1 week ago
Melbourne City Centre, Australia Australian Government Full time$91,702 - $104,753 + up to 15.4% superannuation - Melbourne CBD - VIC **The Role** Are you looking to join a motivated and professional team? Do you value forming effective relationships in a diverse environment, within Defence? Are you looking for a challenging and rewarding position, which supports work-life balance, flexible working arrangements and...
-
Aps 6
4 days ago
Melbourne, Victoria, Australia Buscojobs Full time95,187 - $108, % BDCP + up to 15.4% SuperannuationCanberra - ACT, Laverton - VIC, Melbourne CBD - VIC, Sydney CBD - NSWThe RoleDefence Digital Group (DDG) is responsible for shaping, delivering, and sustaining an integrated and scalable ICT environment, the Single Information Environment (SIE), to enable Defence to fight and win in the digital age. The DDG...
-
Aps Level 6 Procurement and Project Officer
7 days ago
Melbourne, Australia Australian Government Full timeAPS Level 6 - $91,092 - $102,765 - Fairbairn ACT, Parramatta NSW, Melbourne VIC We have an exciting opportunity for an enthusiastic APS Level 6 Procurement and Project Officer to manage procurement activities for external evaluation resources at the Therapeutic Goods Administration (TGA) and to lead projects within
-
Aps 6 - Customer Relationship Manager
16 hours ago
Melbourne City Centre, Australia Australian Government Department of Defence Full time$85,607 - $97,790 (plus Super) - Melbourne CBD - VIC **The Role** Customer Relationship staff are enthusiastic in establishing and maintaining productive working relationships between Chief Information Officer Group (CIOG), Defence Enabler partners and Defence personnel, with the aim to provide CIOG with active representation of customer issues and...
-
Aps Level 5
2 weeks ago
Melbourne, Australia Australian Government Full timeAPS Level 5 - $84,627- $91,520 - ACT - Canberra, NSW - Surry Hills/Parramatta, SA - Adelaide, VIC - Melbourne, WA - Perth, QLD - Brisbane The Fraud and Integrity Branch performs a vast range of functions, and we are looking for dynamic, motivated and high-performing people to join our Operational Policy, Assurance and Governance Section. The Operational...
-
Aps Level 6
16 hours ago
Melbourne, Australia Australian Government - Department of Health Full timeAPS Level 6 - $91,092 - $102,765 - Woden, ACT - Melbourne, VIC The Drug Utilisation Sub-Committee (DUSC) is looking to fill an APS6 position, within a multi-disciplinary team, that will be involved in providing support to the DUSC including the preparation of utilisation reviews of drugs listed on the Pharmaceutical Benefits Scheme (PBS), preparation of...
