Service Delivery Manager

1 week ago

Sydney, Australia Vine Resources Full time

Sydney, Melbourne or Adelaide / contract /
- David Lawrence

REFER A FRIENDWe are looking for a Service Delivery Manager to join our team for an exciting contract opportunity to manage the implementation and BAU support of a large-scale Oracle ERP financials and supply chain system. This role will involve implementing and running the system at the same time, while providing Level 2 and 3 support, including advanced customer support, for a range of custom integrations and Oracle analytics cloud. Incident management and service improvement will also be key responsibilities, accounting for 50% of the role.

Key Responsibilities:

- Assist implementation of a large-scale Oracle ERP financials and supply chain system, working closely with the clients and partners to ensure seamless delivery of the project.
- Provide Level 2 and 3 support for a range of custom integrations and Oracle analytics cloud.
- Manage the BAU support of the system, ensuring that all issues are resolved in a timely and effective manner.
- Manage incident management processes and procedures including escalation, identification, response, communication, and closure of incidents, as well as implementing proactive measures to prevent future incidents.
- Identify opportunities for service improvement and implement initiatives to improve the quality and efficiency of the service delivery.
- Ensure that the project is delivered on time, within budget, and to the client's satisfaction.
- Develop and maintain strong relationships with the client and internal stakeholders.
- Provide regular updates to the client and internal stakeholders on the progress of the project.

Key Requirements:

- Strong experience in managing large-scale ERP implementations, ideally Oracle ERP financials and supply chain systems.
- Experience in providing Level 2 and 3 support for complex ERP systems.
- Strong understanding o cloud technologies including custom integrations.
- Experience in incident management processes and procedures including escalation, identification, response, communication, and closure of incidents.
- Experience in identifying opportunities for service improvement and implementing initiatives to improve the quality and efficiency of service delivery.
- Strong experience in managing multiple stakeholders and delivering projects on time and within budget.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.

  • Customer Delivery Manager

    2 days ago

    Sydney, Australia Delivery Centric Technologies Full time

    **Role: Azure Data Architect** Hello Folks, We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below roles **About Delivery...

  • Portfolio Delivery Coordinator

    3 days ago

    Sydney, New South Wales, Australia Delivery Centric Full time $80,000 - $120,000 per year

    ROLE: Portfolio Delivery Coordinator LOCATION: SydneyAs a Portfolio Delivery Coordinator you will:Provide dedicated coordination support across the Customer Platforms portfolio delivery teams, assisting in the planning, tracking, and delivery of multiple projectsTrack project status and provide updates to relevant stakeholders on progress, risks, and any...

  • Service Delivery Manager

    1 week ago

    Sydney, Australia Ampersand Full time

    **Duration**: 11 months **Pay rate**:$800-$850 p/d + Super **Location**:Parramatta **Primary purpose of the role**: The Service Delivery Manager’s primary purpose is the development, implementation, and management of a portfolio of business-aligned IT services through its lifecycle, and service level management of that portfolio. The role is the key...

  • Service Delivery Manager

    3 days ago

    Sydney, New South Wales, Australia Fusion5 Full time $80,000 - $120,000 per year

    Be the go-to for client success and service delivery.Lead projects, support, and work orders with precision.Spot growth opportunities and drive real value.We're on the lookout for a Service Delivery Manager located inSydney, who thrives on building strong client relationships, driving operational excellence, and delivering value through smart, scalable...

  • Service Delivery Manager

    7 days ago

    Sydney, Australia FNZ Group Full time

    Service Delivery Manager As the Service Delivery Manager, you will be reporting to the Client Director. You will play a key role within this function, and be responsible for providing senior client management support, incorporating service delivery oversight with key clients on a day-to-day basis. As the Service Delivery Manager, you'll strive for...

  • Service Delivery Manager

    1 week ago

    Sydney, Australia NEC Australia Full time

    Critical Infrastructure Solutions (CIS) delivers and supports Critical and Carrier solutions for Enterprise, Government and Service Providers including Wireless backhaul, IoT and In Vehicle Telemetry solutions and professional services. The primary function of this line of business is Solution Development, Market Analysis, Commercial Positioning, Training...

  • Service Delivery Manager

    1 week ago

    Sydney, Australia GoTech Solutions Pty Ltd Full time

    **About Us**: GOSOL, IT consulting and Staffing organization, can help you enhance Technology, Digital, Project and Business Transformation. Guided by integrity and trust, we believe in offering an unparalleled experience as your Tech of choice. For businesses, this means providing you with access to the quality solution. **REQUIREMENT** - 12+ years of...

  • Service Delivery Manager

    1 week ago

    Sydney, Australia FNZ Full time

    As the Service Delivery Manager, you will be reporting to the Client Director. You will play a key role within this function, and be responsible for providing senior client management support, incorporating service delivery oversight with key clients on a day-to-day basis. As the Service Delivery Manager, you’ll strive for excellence in the service we...

  • Service Delivery Manager

    2 days ago

    Sydney, Australia NetApp Full time

    **If you run toward knowledge and problem-solving, **join us**: **About NetApp** NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our...

  • Service Delivery Manager

    3 days ago

    Sydney, New South Wales, Australia Westpac Group Full time $180,000 - $250,000 per year

    Create your best future and join Westpac as a Service Delivery Manager - Observability.What's the role?The purpose of this role is to lead the delivery of enterprise-wide observability services that enable proactive and predictive management of technology. This position is pivotal in driving operational excellence, customer satisfaction, and strategic...