Customer Service

7 days ago

Sydney, Australia Ugg Express Full time

**The Key responsibilities of the role include, but are not limited to**:

- Provide high quality service to customers by responding to and managing complex customer inquiries
- Deliver solutions uniquely designed for each of our customers
- Provide accurate and appropriate information relating to products and services to assist in meeting customer immediate and complex needs
- Handle after-sales packages and warehouse shipments, etc.
- Other duties as deemed necessary by Management, day to day
- Office based role at Sydney Office
- A minimum of 1 years experience within customer service, preferably within experience in e-commerce OR sales
- An energetic team player, customer focused with strong interpersonal and communication skills
- Be passionate about providing exceptional customer service with the ability to deal with sensitive and complex customer inquiries
- Strong written, reading and verbal communication skills in **Korean**, allowing you to connect and develop rapport with customers and colleagues

**Language: Native Korean and Mandarin Speaking is a bonus.**

**Job Type**: Casual

**Salary**: $28.34 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Travel reimbursement

Schedule:

- 8 hour shift
- Monday to Friday

Supplementary Pay:

- Overtime pay
- Penalty rates

Ability to commute/relocate:

- Sydney NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Korean (required)
- Mandarin (preferred)

Work Authorisation:

- Australia (preferred)

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