Facilities & Client Services Officer

We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community. **About Us** SBS is one of the world's most unique and innovative media organisations, producing trusted, meaningful and engaging content that exists for all Australians to inspire, support and celebrate the diversity of our multicultural society. Our purpose, for the last 40 years, has reflected and explored the evolving diversity of Australia, investing in initiatives to deepen its connections with communities, sharing their stories and giving a voice to those often unheard, with the aim of increasing understanding and respect of the differences that make up Australia. SBS is a truly distinctive network, showcasing multicultural, multilingual and First Nations stories otherwise untold in the Australian media. **The Role** - As part of our Corporate Services team efficiently manage the daily operations of the SBS mailroom by sorting incoming mail, distribution, and preparing outgoing mail for dispatch. - Attend to office / facilities requests, manage staff helpdesk tickets, help other team members with ad-hoc maintenance tasks, conduct building safety / housekeeping inspections, and assist with various administrative tasks. - Record all incoming couriers and ensuring recipients are advised of any incoming parcels - Record all outgoing courier activities using the online courier booking system (for metropolitan Sydney only). - Coordinate and provide advice/assistance for interstate and international deliveries. - Check and distribute newspapers daily to appropriate work areas - Housekeeping of our department’s section of online documentation portal (shared drive "Dochub"). - Provide cover for the Helpdesk Co-ordinator when required and record requests from staff using the Footprints helpdesk solution. - Set up events, conference and meeting rooms when required. - Minor functions and facilities requests such as light furniture movements and other ad-hoc requests - Daily driving services for SBS private mini-bus lunch run to Chatswood. **About you** - Be comfortable lifting and moving desks / furniture as managing mailroom courier accounts and assisting with basic AV troubleshooting in meeting rooms. - Great communication and stakeholder management skills and a passion for helping others with various tasks. - Demonstrated experience in customer service, professional and courteous. - Well-developed organisational skills, attention to detail, able to prioritise and meet deadlines. - Demonstrated ability to accurately record requests and follow up ensuring tasks are completed to satisfaction. - Competency in computer skills including experience in Outlook, Excel and Word. Experience with a helpdesk / service request system is desirable, and a general comfortability with / interest in computers and technology. - Passionate and interested in learning about new technology. Meeting room AV systems will need basic troubleshooting for internal stakeholders. - Availability to work rostered shift work within the hours of 08.00 and 17.30, Monday to Friday. - The ability to undertake manual handling for general maintenance, setting up events, moving furniture etc. is an inherent requirement of the role. - Hold a current and valid NSW Driver Licence. **Some of the reasons to consider working with us** - The people We truly celebrate and welcome difference at SBS and encourage everyone to bring their whole self to work, you’ll be part of one of the most inclusive companies in Australia - The culture and the engagement of our workforce SBS is ranked in the top 25% of all media companies for employee engagement - We’re agile and innovative in the way we work, as well as being a trusted and established brand. At SBS we have been broadcasting for over 40 years and our future is packed with many more exciting developments - We also love to promote from within We have allocated training funds to do just that and help bridge the gaps when moving from role to role. For other opportunities within our organisation please visit our careers website SBS Careers - Working at SBS **Reasonable adjustments** Job Description