Payments Operations Graduate

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You'll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.

Role: Payments Operations Graduate - Sydney CBD Office
Working Pattern: 40 hours per week, 4 days in the office, 1 day from home.

Work Rights Required: To be considered for this role, you must hold Australian Permanent Residency or Australian Citizenship, as we unfortunately cannot consider candidates on 485 Graduate Visas or other temporary visas.

Are you passionate about providing exceptional client service and ensuring seamless financial transactions? Join our dynamic team at Ebury as a Payment Operations Graduate, where you'll play a vital role in facilitating client payments and working closely with other departments to ensure business efficiency.

In this role, you will be responsible for the initial verification of client payments, ensuring compliance with our internal processes and service level agreements (SLAs). You'll assist in completing payment beneficiaries while actively helping clients navigate their transaction-related questions through email, phone, and chat. Your commitment to end-to-end ownership will shine as you take responsibility for assigned tasks, from creating detailed transaction reports to reconciling client funds and FX settlements across our extensive network of bank accounts.

You will investigate any unallocated or non-received funds, process manual funding for client trades, and verify payment statuses on third-party banking platforms, including SWIFT GPI. Your attention to detail will be crucial as you conduct updates on client information, communicate effectively with colleagues and supervisors, and escalate issues promptly when necessary.

Responsibilities

• Instruction and initial verification of client payments, in accordance with internal processes and in line with internal SLAs
• Completion of payment beneficiaries, in accordance with internal processes
• Help clients to resolve questions or issues regarding their transactions and payments, on email, phone and chat, with empathy and enthusiasm
• Take and act on instructions from clients interacting with Ebury offline, in accordance with internal processes
• Take responsibility for assigned tasks and demonstrate end to end ownership
• Creation and manual enrichment of transaction reporting files.
• Reconciliation of client funds, FX settlements and internal cash movements sent and received across Ebury's network of bank accounts.
• Investigation of unallocated and/or non-received funds, and rejection or escalation as required
• Funding client trades, where manual funding is required
• Check and confirm status of payments in third party banking and payment platforms, including SWIFT GPI
• Conduct basic updates on client information adhering to the relevant processes and procedures.
• Communicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as needed
• Adhere to all internal policies, processes and procedures
• Meeting quality standards and Adherence to SLAs

Requirements

• Bachelor degree holder in business or related discipline
• Practice good office etiquette through punctuality, attendance and behaviour
• Proactive, with the ability to work within strict time-frames and under pressure
• Diligent, with good attention to detail
• Good communication skills, both written and verbal in English
• Co-operative, and comfortable working in a team environment
• Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures
• Motivated, with a desire to make Ebury a success
• Business fluent in written and spoken English. Fluency in Mandarin and Cantonese is nice to have but not a must.

About Us
Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.
Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.

At Ebury, we're committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We're proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our
Women's Network
,
LGBTQIA+ Network
, and
Veterans Network
. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.

We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.
Please submit your application on the careers website directly, uploading your CV / resume in English.