Desktop Support Technician

2 weeks ago

Brisbane, Australia Entain Full time

**About the Role**

Working in the IT Desktop Support team, as the Desktop Support Technician, you'll be providing services and labour to complement the efficient and effective operation of Entain Australia’s computing environment, office, and related operational IT infrastructure.

You’ll be joining an inclusive and collaborative team who pride themselves on outstanding customer support, delivering results on time and with a smile. This is a fantastic opportunity to kick-start your career in technology, with a great team and learning culture.

**About You**

You act as an ambassador for the Technology Department to the rest of the company, providing support and training to staff regarding the best use of their IT-provided resources.

**About us**

Our vision is to be the world leader in sports and gaming entertainment. We are creating exciting and trusted experiences for our customers and revolutionising the gambling space as we go.

Our growth and success have come from driving innovative and market-leading betting experiences developed in-house by our exceptional team. With the attitude of a start-up but the support of a significant multi-national company, Entain is a unique opportunity to grow and expand your career

**Key Responsibilities**
- Provide professional, timely and effective IT support including software, hardware and network support; as well as the identification and resolution of IT troubleshooting activities.
- Deliver high-level customer service, which is proactive, cooperative and dependable by understanding user requirements and developing rapport with clients.
- Basic logistic operations of procuring IT equipment for on-site and remote users with direction.
- Hardware management, tracking.
- Assist in the maintenance of desktop support methodologies and practices.
- Maintain user accounts and configures appropriate access controls.
- Maintain physical access cards and security card programming.
- Other duties as directed by the Desktop Support Team Lead.

**Skills and Experience**
- Demonstrated experience of working in an IT Helpdesk and/or Managed IT Service.
- Demonstrated ability managing incidents and requests in a Windows and Mac environment to a high level.
- Demonstrated knowledge of Windows deployment methodology and deployment technologies (SCCM, network boot).
- Demonstrated knowledge of core Microsoft technologies, including Active Directory (Azure and on-prem).
- Proven ability to work collaboratively in a team environment, contribute to a culture of teamwork and take shared responsibility for achieving results.
- Ability to work Saturday shifts on a rotation (TOIL provided).
- Ability to work on-call roster for after-hours support.

**Why work for Entain**
- Entain Day's - we work a 9-day fortnight with every second Monday off
- Meeting free Wednesday's.
- Potential to earn up to 20% on top of your standard salary.
- Genuinely flexible work arrangements with remote working and extended business hours
- Did you hear we have free coffee? Our Barista is onsite during business hours.
- Learning and development programs - Udemy & LinkedIn Learning.
- Paid Parental Leave.

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