Application Support

1 day ago

Melbourne, Australia Talent International Full time

**Job Details**:
**Location**

Melbourne

**Salary**

Negotiable

**Job Type**

Full Time

**Ref**

BBBH96827_1673647202

**Contact**

Luther Borgas

**Posted**

about 5 hours ago

Work for a large multinational comapany who support many diffrent businesses here in Australia. They offer flexible working arrangements and invest in their staff and have opportunities for growth.

**Summary**:
your role will be to work in a complex technical environment, resolving and providing solutions to customer problems. They identify, design and develop solutions for product and system problems. They communicate with internal and external organizations to resolve problems whilst maintaining full ownership.

**Note: Australian citizen and PR holders will be considered on priority.**

**Responsibilities**
- Monitor Service Request System (SRS) incident management queue.
- Analyzes incidents to identify service restoration actions to be taken. Incident investigation and diagnosis (including resolution where possible)
- Create problem records and perform root cause analysis.
- Takes incident resolution actions to restore service to customers.
- Provides in-depth individual and/or group instruction and training to faculty, staff, and/or students on new or updated technologies.
- Performs advanced technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves complex system hardware, software, and network failures and conflicts.
- Oversees and performs the installation, configuration and maintenance of computers, networks, workstations and/or other related equipment and devices. Performs miscellaneous job-related duties as assigned.

**Qualifications and Experience**
- Diploma or Degree in Information Technology or related discipline
- Minimum 4years of hands-on experience working in support environment providing Level 2 and Level 3 support.
- Database management - Microsoft SQL Server, SQL Queries
- PowerShell scripting
- Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.

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