Closure Officer

18 hours ago

Newcastle, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Newcastle, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a closure officer you will support our team and customers in the management of the end stage of a portfolio of workers compensation claims, you will be liaising with a number of internal and external stakeholders to ensure efficient closures of claims are completed to a high standard.

This will be a permanent, full time position based in the Newcastle office, with flexibility to work from home.

YOUR RESPONSIBILITIES
- Proactively manage the end stage claims process of a portfolio of workers compensation claims for workers who have experienced a workplace injury or illness, ensuring finalisation of all outstanding matters prior to closure to a high standard
- Assist an injured person and employer with the workers compensation end stage claim process and provide support in the submission of relevant documents to finalise their claim
- Make contact in a timely manner with the injured person and internal and external stakeholders over the phone to ensure outstanding queries are managed effectively and accurately prior to finalisation of the claim

ABOUT YOU
- Strong organisational & attention to detail skills, you’ll have the ability to understand how to multitask multiple priorities at once and manage your time to meet required timeframes
- Demonstrated experience in customer service based role with a passion for helping people
- Strong written and verbal communication skills.
- An empathetic, resilient, and motivational approach to provide outstanding service to both internal and external stakeholders

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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