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Customer Experience

3 weeks ago

Sandringham, Australia i motor Full time

Company Description
**Curious to grow? Join a team that’s passionate about automotive, customer service, websites and user experience.**
- Based - Sandringham, Victoria, Australia Hybrid _

This is your opportunity to join i-motor’s Customer Relationship Management Team as a** Customer Support Consultant**. As part of this team, you will be responsible for being the first point of contact for all technical, website and support issues. If you are passionate about customer service, website maintenance and design, brand management and building relationships, then we want to hear from you.

**What’s on offer**:

- Great work, life balance with the opportunity to work 2 days a week from home once initial training period has been completed.
- Additional QA bonuses and commission.
- We’re a certified Great Place to Work, Family Friendly Workplace and WGEA Employer of Choice.
- The support of a highly engaged, high-performing team.

**Job Description**:
**What you’ll do**
- Offer advice and recommendations, from diagnosis through to resolution via our ticketing system.
- Collaborate and connect with established dealership accounts to acquire and maintain new business relationships.
- Assist in establishing and maintaining brand content including brand guidelines, special offers and vehicle data to ensure correct manufacture with dealership representation.

**Qualifications**:
**What we are looking for?**
- Demonstrate understanding and expertise in basic HTML5, CSS3 and Photoshop knowledge.
- You are a confident communicator able to understand technical issues and translate them to a non-technical audience.
- The ability to multitask, priorities your workload and adapt quickly to change.
- Someone with a clear track record of meeting KPIs.
- Reliable and dependable person with outstanding written and verbal communication skills.
- Excellent time management skills and attention to detail.
- If you have experience in the Automotive Industry, this is a bonus

Additional Information
**A few other things we want to let you know about...**

Because you are a passionate problem-solver who recognise that every customer is unique. Because you are driven to exceed targets and thrive in a fast-paced environment which offers huge growth potential and encourages you to show initiative. Because you want to take ownership of every interaction, balancing the best outcome for both the customer and the business. And because we offer an incredible team of passionate people, competitive salary and monthly incentives.