Customer Service Officer

**Employment Status**: Permanent part time
**Days & Hours of Work**:Three days per week, totalling 22.8 hours (the specific work days are to be confirmed)
**Competitive Salary**:Band 4A - $72,796**pro rata + 11.5% superannuation
**Location**:Corporate Centre in Sandringham, with the flexibility to work from home

**About Us**:
We are a passionate organisation, connected in our shared goal to be ‘sector leading’ in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.

Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do**:Diversity, Equity & Inclusion**, **Customer Experience** and **Results Matter**.

We want everyone to be as proud of what we are achieving - and excited about our future - as we are, and we are committed to working together to achieve this.

**About the Role**:
The Customer Service Team is seeking a customer service professional to work across Bayside City Council's various customer contact channels including:

- Telephone
- Web/Live Chat
- Front Counter

**To be successful in this role you will need**:

- Extensive experience working in a high volume inbound contact centre, taking ownership to resolve customer enquiries at the first point of contact
- Experience in responding to customers via written correspondence and digital channels
- Ability to deliver a high level customer focused experience
- Highly developed multi-tasking and organisational skills and the ability to work independently, prioritise tasks, and meet deadlines
- The ability to work effectively as an integral part of a team while respecting individual values and differences
- Demonstrated experience working with Customer Request Management (CRM) technology and a range of Microsoft Office programs
- Demonstrated ability to manage escalated interactions using highly developed listening and comprehension skills. Ability to show empathy and understanding.
- Demonstrated personal motivation, initiative, problem solving, and decision-making.

**Mandatory pre-employment requirements**:

- Be willing to undergo and complete a satisfactory criminal history check
- Provide or obtain an employment-based Working with Children check

**What we can offer you in return**:

- Great work life/balance through flexible and hybrid working arrangements
- Generous leave provisions, including parental leave, three days of wellbeing leave per year, cultural and ceremonial leave, gender affirmation leave, plus the ability to purchase up to four weeks additional leave per year
- Dedicated Staff Wellbeing programs, events and gym membership discounts
- Learning and development opportunities so our people can grow and thrive
- A Parkland surrounded office that is only short 500m stroll to the beach
- Free onsite staff parking plus hybrid vehicles that employees can book for work related travel
- A Green Money program, that rewards our staff for taking simple everyday steps to a more substantial and climate aware living

If you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.

**How to apply**:

- To discover more about the role and responsibilities review the Position Description.
- If you require reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager

**Applications close**: Sunday 16th February, 11:55pm
- Bayside City Council prides itself on its values of _**_Respect Each Other_**_, _**_Own It_**_, _**_Work Together_**_ and _**_Find Better Ways_**_._
- Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today._