Facilities Manager

JLL supports the Whole You, personally and professionally.
**About the role**:
The Facilities Manager will manage the day-to-day client activities for the assigned properties/facilities and be the key point of contact for key stakeholders and/or clients. The role will assume overall responsibility for compliance, quote reviewing, maintenance, contract services, and helpdesk interactions.
An Overview of the Role
Work in conjunction with the Helpdesk and manage escalations regarding contractor performance and / or client complaint / escalations.
Liaise and manage the Helpdesk to ensure works are completed in accordance with Key Performance Indicators (KPI’s) in a timely manner and in accordance with the budget.
Work effectively to analyse fault logging records / reports to identify trends and devise / implement mitigation plans accordingly.
Manage contractor requests for access and contractor inductions.
Manage asset register including building, plant and equipment inspections and reporting.
Manage minor works as delegated by the Account Team, including any other adhoc tasks as required.
Ensure works do not impede occupation and/or operation of the facility without appropriate client approval.
Be available for unforeseen after-hours call-out in emergency/crisis situations.
Under the direction of the Account Director, develop and implement strategies, policies, and procedures for contract management.
Management of compliance across allocated portfolio, obtaining all AESMR, ESC & CFI documentation, as necessary.
Manage requests for repair and maintenance.
Communicate with Stakeholders and team members where issues are anticipated to take an extended time to complete &/or may experience delay in completion.
Schedule and manage preventative maintenance programs for allocated contracts, and associated correctives to achieve compliance.
Monitor contractor performance against key indicators and provide regular reports on contract and performance status.
Assist in the budgeting and forecasting process and provide financial data to the Finance Manager as required
Ensure compliance within delegated authority and budgets.
Support the Account Director to proactively develop and manage the relationship with the occupier and client to ensure service delivery expectations are exceeded
Actively encourage an environment that supports teamwork, cooperation, performance excellence and personal success
Build and develop effective client / stakeholder relationships across multiple levels of the organisation
Key point of contact for Facilities within the client’s portfolio.
Implement, comply with and audit all internal management systems such as Corrigo, JLL Onsite, CMO, Uniform.
Ensure compliance with all OH&S, Environment and Risk Management Policies and Procedures.
Ensure compliance to Building Code of Australia, Australian Standards, Disability Discrimination Act, and all other regulations relevant to assigned roles and responsibilities.
Assist the Account Director in the management of the process towards achieving and maintaining the sustainability aspirations.
3-5 years’ experience in facilities, property management, hospitality or related field
Knowledge of local occupational health and safety requirements
Knowledge of critical facilities
Knowledge of vendor management for specialized services
Has an understanding of basic technical aspects of property (e.g. Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
Proven capacity to manage assets to applicable compliance regulations
Strong budget management and financial analysis skills
Strong communicator - Good presentation skills and possesses strong verbal & written communication skills, also an active listener
Passion for quality - has an eye for detail to make sure the best delivery of services
Self-motivated; confident & energetic
Ability to effectively deal with stressful situations
Flexible - able to adapt to rapidly changing situations
Strongly goal-oriented - able to focus on meeting all performance targets
Is a team player - able to cooperate and work well with others to meet targets
About JLL
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.
**What you can expect from us**:
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services