Account Manager

Middle Office forms part of the Asset & Fund Services division of BNP Paribas Securities Services, supporting a variety of assets classes including Equities, Fixed Income, Foreign Exchange, Cash, Listed Derivatives, OTC and Reconciliations. Additionally the team provides support to our client’s start of day positions, matching and monitoring of settlements, cashflows and reporting.

The roles within the Sydney Middle Office team are organised in alignment with the Global Middle Office processes of Asset Servicing, Transaction Management, OTC, Account Management and Change/Strategic Operational Model.

The Sydney Middle Office team’s primary purpose is to ensure our clients receive quality Middle Office services. This includes the execution of our daily BAU tasks, completion of SLA/KPIs, management of queries, execution of client change and the continual evolution of service enhancements, timely resolution of issues and derivative trade reporting (DTR) regulatory reporting monitoring.

Middle Office has a high number of roles located offshore, the Sydney Middle Office team is responsible for oversight of the daily operations and performance of the offshored functions.

In the context of performing these team's responsibilities it is essential all team members maintain good working relationships with all stakeholders, take ownership of maintaining a robust risk and control environment and live the BNP Paribas Way principles.

**OTC Derivatives**

Supports the key OTC functions of Trade & Life-Cycle Event Processing, Cashflow Management, Third Party Custodian Trade Instruction, Valuations, Regulation Reporting and Reconciliations (Third Party Positions, Port Rec and Cash Recs).

**Operational Execution**
- OTC Trade Matching Support, including dispute resolution
- OTC Cash Management (Diarize, Cash Settlement, Cash Pooling Service (CPS) and related reconciliation break clearance)
- OTC Trade Notification to external Custodians
- Complete key client reconciliations
- Monitor and investigate DTR reporting queries
- Onboarding new portfolios to Calypso service
- New account setups for clients trading OTC’s
- Support and implement client change, new services and operational efficiency initiatives as required.
- Generate ideas for process improvement to systems and processes.

**Client Service**
- Building strong collaborative relationships with internal partners, clients, brokers and other external third parties.
- All client related issues are maintained in client action logs and taking ownership for completing by due dates.
- Escalate client issues appropriately for resolution
- Client incident reports are delivered by BD10
- Deliver client reporting (for example STP and KPI reporting) as required

**Oversight of Outsourced Functions**
- Participate or lead daily check in calls on escalations and current issues
- Review operating incidents with managers and track to closure.
- Review aged and high value reconciliation breaks to ensure adequate actions and commentary
- Participate or periodic service review meetings, covering KPIs, issue logs, change pipeline, resourcing, attrition, MIS.
- Periodic reviews of SLA's, procedures and BCP plans

**Risk Management**
- Adhering to the risk and control framework, including the maintenance and update of internal procedures.
- BIRDIES (operating incident register) are managed within required timeframes
- Audits and Control Self Assessments (CSA) are completed successfully (ISAE3042 and internal)
- Manage incident process effectively and within reasonable timeframes.
- Back-up and contingency plans maintained and understood in the event of system outages.

**Qualifications**:

- Degree education - preferable commerce and finance.

**Technical skills**:

- Knowledge of the OTC, fixed income, equities, foreign exchange and cash markets and associated asset classes
- Knowledge of Markit, IceLink, Omgeo CTM matching platforms.
- Knowledge of generic broker dealer, investment manager and custodian payments processing and systems.
- Knowledge of derivative products within Asia Pacific and Global markets experience Ideal.
- Knowledge of Swift, the various Swift messages and their purpose.

**Systems knowledge**:

- Calypso
- CLS
- GTSS
- Swift
- Hi-Portfolio (Preferable)
- MS Word and Excel (intermediary/expert)
- Tradeflow