Change Manager

**Overview
Change Management at Link supports the Purpose statement “Together we achieve" by working with Project Managers to maximise the efficiency of internal stakeholder working groups.

Reporting to the Change Management Lead, the role is to work with Project Managers to lead and, in some instances to be “hands-on” with internal and external communications, and the activities to ensure business readiness to adopt the change.

**Key Accountabilities and Main Responsibilities**
- Establish and maintain a change management capability which supports the project delivery process
- Develop agreed list of change management artefacts which will support the change management team in delivering a seamless program for the varied levels of change within the business
- Work with stakeholders to understand business impacts and use this as the foundation for the impact assessment plan
- Create and deliver a communication plan, considering the use of different types and combinations of channels to all effectively reach impacted stakeholders
- Manage and deliver agreed change management program within the agreed timeframes
- Facilitate change management meetings with assigned working groups/representatives
- Work with Learning & Development for the successful delivery of training programs for assigned changes:

- Reporting - provide enterprise and client reporting within a regular and agreed timeframe.
- Delivery a monthly Change Management update for Executive reporting.
- Govern and maintain all change artefacts and the intranet site.
- Provide support to Project Managers that are delivering change management within a project.
- Promote a culture of risk awareness and proactive identification of potential issues.
- Contribute to the review of initiative successes through participation in Post Implementation Reviews and tracking value of change
- Professionally represent The Link Group in client meetings, external and industry forums; an
- Promote a culture of high performance and continuous improvement that values learning and a commitment to quality in line with Link’s core values.

**Experience & Personal Attributes**
- Minimum 5 years’ experience as a Change Manager in project-based environments
- Demonstrated change delivery skills
- Demonstrated stakeholder engagement skills
- Excellent written and verbal communication skills
- Exceptional attention to detail, time management and organisational skills
- Strong analytical and problem-solving skills
- High level of motivation, innovation, and initiative
- Commercial, risk aware and outcomes focused
- Understanding of Link’s core services and strategic objectives
- Ability to work across Link Group organisational boundaries and build strong working relationships with key stakeholders to deliver required outcomes

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our continued investment in our proprietary technology platforms allows us to automate wealth management workflows, manage large consumer and member bases, and provide insights through predictive analytics.

By focussing on product and service innovation, our Technology division has evolved to become an innovative provider of solutions, identifying and anticipating the needs of clients across Link Group.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.