Customer Service Consultant

3 days ago

Yennora, Australia New Start Full time

We are currently hiring an experienced **Outbound** **Customer Care Consultant** for to work at our **Yennora (Sydney NSW)** site

**This is an Indigenous
- identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)**

**Some of your key responsibilities include**:

- Provide accurate, valid and complete product & service information by using the right methods/tools to both internal and external customers
- Research, identify and resolve customer complaints using appropriate resources
- Process orders forms and required requests

**Experience & Personal Attributes**
- Strong customer service skills with a member experience focus
- Excellent written and verbal communication skills, and a pleasant phone manner
- Established history of consistently delivering results and achieving set targets
- Proven track record of reliability and punctuality in a structured environment
- Proven ability to solve complex problems and deliver innovative solutions
- Ability to work under pressure and maintain set target levels
- Openness to feedback and willingness to develop professionally
- Proven ability to solve complex problems and deliver innovative solutions
- Previous experience in working in a collaborative and professional team environment
- Intermediate computer literacy and keyboard skills (MS Office suite), and excellent attention to detail and accuracy

**Job Type**: Casual

**Salary**: $30.00 - $35.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application Question(s):

- do you identify of Aboriginal or Torre strait Islander Decent
- Are you Covid Vaccinated

**Experience**:

- Administration: 1 year (preferred)
- Call centre: 1 year (preferred)
- Outbound Customer service: 1 year (preferred)

Licence/Certification:

- Drivers licence (preferred)

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