Service Co-Ordinator

The Company

ASSA ABLOY Entrance Systems is uniquely positioned to leverage global technologies within the ASSA ABLOY Group and localize our solutions to better serve the Australian market. We impress by the depth and breadth of our innovative entrance solutions; ASSA ABLOY Entrance Systems truly earned its reputation with recognition from industry experts.

The Position

Grow your career as a Service Co-Ordinator in a supportive team environment. An excellent opportunity has arisen for a talented and hands on Service Co-Ordinator located in our Yennora NSW office. This role is responsible for responsible for the daily maintenance and dispatch of Technicians and sub-contractors to ensure achievement of service, productivity, efficiency and required transactional standard of AAES Pacific.

This is an in office, full time role reporting to the Service Operations Manager.

Key Responsibilities:

1. Work closely with Operations Manager on Service Technicians work schedules and rosters.

2. Organize and schedule Technicians' workload – book planned maintenance (PM), quoted works, on-call rosters, emergency breakdowns and invoicing to maximize productivity and reduce downtime.

3. Organize Sub-contractors (works, upgrades, quotes and approving invoices)

4. Generate purchase orders from PMs for Sub-contractors.

5. Consult with clients/customers regarding expected installation and service call out timeframes and follow-up.

6. Address/escalate customer issues related to jobs, invoicing, installation, in a timely manner.

7. Organize job upgrades for key accounts.

8. Update IFS with job status

9. Archive and document management, ensuring records are accurate.

10. Assist with inventory management when required.

11. Support Operations Manager as required.

12. Administrative duties (including typing of quotes, answering phones, filing etc.)

13. Deal with various tasks that may arise from time to time.

Skills & Experience:

· A minimum of 1–3 years' experience in a similar service position

· Field service coordination experience required

· Knowledge of the maintenance and service processes

· Team player

· Geographic knowledge of city/state

· Technical understanding including product knowledge.

· Basic technical concepts understanding is essential

· Excellent customer service and professional communication and phone manner

· Sales experience desirable, however not essential

· Attention to detail.

· Computer skills including MS Office suite.

· Exact an advantage.

AAES is an equal opportunity employer. All employment is decided on the basis of qualifications, merit and business need, not personal or protected attributes. We welcome applications from all cultural backgrounds and experience. As part of our recruitment process, candidates may be asked to complete online psychometric testing, medical assessments (including Alcohol & Other Drug) and face to face interviews.

Every day we help billions of people from all around the world feel safe, secure and experience a more open world. It's our 50,000 people in 70 different countries who make this happen, we are proud to be a dynamic and inclusive organization. We are the global leader in access solutions and our innovations enable safe, secure and convenient access to physical and digital places. We are looking for candidates from a diverse range of backgrounds. As a part of our people development strategy, we encourage both internal and external applicants Apply today