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Learning Analyst

3 weeks ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Fixed term Full time, Secondment
**Location**: Remote: Work Anywhere
- **Build your career in a highly engaged and successful team**:

- **Be supported to learn and grow whilst developing the career you want**:

- **Use your passion to support our customer and communities**

As a **Learning Analyst**, you will help develop and maintain the Financial Crime Remediation training materials in line with approved Work Instructions and Guides, as well as contributing to continuous improvement initiatives. Reporting to the Learning Lead, you will identify opportunities to uplift the capability by analysing QA and Customer Experience outcomes.

**Key accountabilities**:

- Provide support, exchange of information, joint problem solving, coaching and guidance for peers and team members
- Ensure training materials are up to date and regularly maintained in line with Work Instructions
- Conduct regular review, evaluation and monitoring of capability solutions to ensure best practice methodology is adhered to
- Contribute to training and capability activities in line with Enterprise policy, procedure and regulatory requirements
- Help design and maintain reporting and digital learning materials
- Proactively manage risk; meet all policy and compliance requirements; perform controls; adhere to process and procedures pertinent to the role, and escalate events, issues or breaches as they are identified
- Take responsibility for ongoing learning and take feedback onboard from People Leader
- Contribute to the induction and continued upskilling of new team members

**Key Skills**:

- Demonstrated ability to support coaching and learning in financial services
- Experience working within a complex environment managing competing priorities
- Learning design skills highly regarded
- Ability to work in a team & independently
- Attention to detail
- Ability to build rapport and credibility with learners and stakeholders
- Ability to receive and act on stakeholder feedback

Just as important is your willingness to login every day with an open mind and passionate outlook, your ability to have fun, step outside of your comfort zone and create positive experiences for our customers.

**NAB, invested in you**

At NAB, we believe success comes from our people. We're committed to supporting your talent and skills through your career, as you help us build a culture that affects change for our customers - and for the community too.

If you think this role is the right fit for you, we encourage you to apply.