Experienced Home Care Package Advisor

16 hours ago

Sunshine Coast, Australia JBC Sunshine Coast Full time

Home Care Package Advisor

**About Us**:
Just Better Care is a highly trusted and respected provider of nursing, allied health, social and lifestyle care services in the comfort and privacy of people’s homes. We help people get the most out of life - whether it’s living more independently, getting involved in community activities, staying connected socially or simply getting to and from school or work - our passionate, local and experienced team are here to help by providing quality care experiences. We are currently looking for a Permanent Part-time Home Care Package Advisor to join our QLD team.

**Job Purpose**:
The Home Care Package Advisor perform an integral role in assisting in individualised services being delivered to customers.

**Duties and Responsibilities**:

- Assist in customer service schedules including service planning, confirmation and short notice placements or cancellations.
- Liaison with Aged Care Assessment Team (ACAT), My Aged Care (MAC) Portal and other regulatory bodies.
- Ensure care plans are monitored and reviewed on a regular and ongoing basis and in response to changes in customer needs.
- Ensure services are delivered are in line with the person centred and consumer directed principles.
- Assist customers to access other alternative services where the services are no longer meeting their needs.
- Liaise with relevant community based agencies and service providers to ensure an integrated and cohesive approach to service delivery and to ensure standards are met in accordance with program objectives.
- Monitor customers’ budgets in accordance with program guidelines.
- Act on care need recommendations by Health Care Practitioners.
- Identify and participate in personal professional development.
- Ensure compliance with all Just Better Care policies and procedures, statutory and contractual requirements in relation to management of service delivery.
- Communication with key stakeholders, internally and externally.
- Any other duties as required to meet the ongoing needs of the organization.

**Selection Criteria**:
**Essential**:

- Ability to work flexibly to respond to changing customers’ needs.
- Ability to coordinate services according to relevant program guidelines.
- Experience of working in a multi-disciplinary team.
- Ability to develop and maintain links and supportive networks with specialist services.
- Experience maintaining computerised customer information systems.
- High level administrative and organisational skills.
- High level of written and verbal communication skills.
- Demonstrated ability to contribute positively to the team.
- Current and clear Criminal Record Check.
- Current Working with Children Check.
- Current NDIS Worker Screening Check.
- Current Drivers Licence.

**Desired**
- Qualifications in Community Services, Human Services, Nursing or equivalent.
- Previous experience in Aged Care or Community Services.
- Previous experience with Home Care Packages

**Next steps**:
**Just Better Care recognises the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in its workplace. Aboriginal and Torres Strait Islander are encouraged to apply.

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