Service Supervisor

4 days ago

Perth, Australia HRG Full time

Do you thrive in a fast-paced environment where your expertise and leadership make a real difference?

We are seeking a passionate **Service Supervisor** (**Thermal**) to join our dynamic team In this role, you will be pivotal in ensuring the smooth delivery of critical maintenance services to our internal and external customers. You will not only oversee a team of talented thermal customer engineers but also directly contribute through technical expertise and problem-solving skills.

**Here is what you will do**:

- ** Lead a team of Thermal Customer Engineers**: Motivate, schedule, and guide your team to deliver exceptional service and meet client expectations.
- ** Technical Expertise**: Leverage your knowledge to provide solutions and assist your team with complex technical issues.
- ** Become a Customer Champion**: Respond promptly to customer inquiries, provide quotes, and ensure complete satisfaction.
- ** Ensure Operational Excellence**: Maintain accurate records, reports, and timesheets, adhering to all OH&S regulations.

**We are looking for someone who**:

- Possesses a **Mechanical Trade Certificate**, **Restricted Electrical License**, and **Refrigerant Handling License**.
- Has a proven track record of **leading and motivating a field service team** in the critical cooling industry.
- Thrives in a **collaborative environment** and fosters strong relationships with colleagues and clients.
- Demonstrates **excellent communication, problem-solving, and organisational skills**.
- Is **customer-centric, well-organised, and solution-oriented**.

BH-1354

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