Account Development Manager

First Focus is Australia's **best **mid-market Managed Service Provider, bar none. We are **growing **fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to **win **new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic **culture**, clear **vision** and strong **leadership**. We only hire the best people, and are a looking for a strong IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Account specialist in Australia. Why would such a talented individual consider coming to First Focus? What makes First Focus better than where you are today?
- No non-technical sales/account management people Work with people who actually get tech, from L1 to CEO.
- We understand the value you deliver, and we will give you the support to get the job done
- We understand that signing a pre-sales is just the start. Our whole delivery chain are onboard to deliver an exceptional experience for your clients.
- We find and retain the best. Best Service Desk, best Project Engineers, best team

**Role**:
This will be a very hands-on role - you'll be working with our customers a lot. You will work on clients and warm leads to develop and manage our relationships with these businesses. We are looking for a highly intelligent and motivated person, capable of hearing the customer and knowing just what it is that will best meet their needs. If you are looking for a role where you can make a difference, where your input is valued and where every day brings new challenges and rewards, this is the role for you.

**Requirements**:
If you at the top of your game in a MSP, MSSP or integrator and are looking for the next big step, this could be it. Rather than give you a long list of wants, we'll keep this brief. The following four things are **non-negotiables**:

- You must have history and demonstrable competence delivering outstanding account engagement and management within a large **MSP**, MSSP, integrator or other service providing **IT business**:

- You must be able to demonstrate success **consulting and advising** with mid scale clients across a range of industries and market verticals
- Your **values **must resonate with ours. Our values can be found on the First Focus website on the About Us page
- You must have a driving passion for helping people understand and use technology within their business.

**Benefits**

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

- Competitive package, 100% salary, 0% commission
- All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
- First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
- ‘**Never Stop Growing**’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
- Staff are encouraged to take advantage of our weekly internal training sessions and library
- Opportunities for personal and professional development with our FastTrack mentor program
- We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
- Option of a Tesla company car as part of your ongoing employment package (conditions apply)
- $40/month towards your mobile phone and data plan under our BYOD policy, and if you want to bring your own laptop to work, we'll double that
- Complimentary membership with Women in Technology (WiT)
- Regular social events and a great team culture