Account Development Specialist/ Customer Success

9 hours ago

Sydney, Australia Moody's Investors Service Full time

**The Role**:
**The Role / Responsibilities**:
The main objective of the role is drive customer experience and satisfaction, with a focus on improving retention, by implementing a structured account plan for each client, including pro-active outreach. The role is responsible for providing sales support by assisting with client demonstrations, training and on-site visits to increase sales and customer satisfaction. You will work with other members across the organization to provide customers with value-added, proactive customer service throughout the year. In addition, working in partnership with the Relationship Manager and Sales Specialists, the role will also generate new leads and to call upon sales, product and solutions specialists to assist in presenting products, benefits, and solutions to prospective clients.

Key Responsibilities:

- Develop existing client relationships covering a defined territory and base of business
- Play a critical role in the client retention and renewal strategy, including co-ordination of renewal processes in partnership with the Relationship Manager and sales operations.
- Convey the Moody’s Analytics value proposition across the entire product suite.
- Maintain a high level of product and research knowledge
- Provide training as needed and requested from clients
- Gain and maintain familiarity with client organizations and processes to help direct them towards the appropriate Moody’s product set
- Provide proactive customer service by working closely across Moody’s Corporation to ensure client issues and needs are communicated and resolved effectively
- Responsible for providing a premium level of service to a designated set of accounts.
- Generate new business leads where appropriate. May be involved in pre-and post-sales efforts
- Promote awareness regarding publications and new research to the client base
- Moderate travel will be required

**Qualifications**:

- Degree educated (or equivalent) within a Business, Finance or Economics discipline is preferred.
- 3-5 years’ experience in a B2B account management, sales / sales support, client service, relationship management or any other related client-facing position.
- Strong communication skills, both oral and written. Ability to convey important messages to clients and develop rapport over the phone.
- Creative problem-solving skills and ability to diagnose issues and develop solutions.
- Excellent time management and organizational skills to manage own schedule.
- Ability to multi task and to meet deadlines.
- Strong initiative/results driven. Must provide evidence of achieving/exceeding targets and goals.
- Demonstrates and takes initiative through a proactive approach to their work.
- Ability to work both independently and within a team environment, with focus and high attention to detail.
- Moderate travel will be required.

Sales OU

LI-BZ1

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

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