Digital Content Product Owner

An opportunity has arisen to join our Banking & Financial Services Division as a Digital Content Product Owner. The Digital Product owner will have a leadership role and accountability to define and drive the end-to-end content experience for Macquarie at an eco-system level.

You will be expected to be able to work with designers and engineers to craft experiences that will establish Macquarie as a trusted voice for more Australians, delight and engage customers and help them make confident financial decisions.

You will be passionate about digital products, human centred design, data driven decision making and understand how content and media is used to build brand love and loyalty.

You will be responsible to develop a clear, compelling, and challenging vision and roadmap that will be used to both lead the team and align stakeholders.

To be successful in this role, you will bring an ability to develop strategy, articulate a clear vision as well as strong problem solving and analytical skills. You will have excellent relationship building and communication skills and an understanding of key HCD as well as Agile/Scrum concepts. Experience with customer facing digital products in an environment where content is used to acquire and engage customers and financial services knowledge are also highly desirable.

**Key responsibilities**
- develop a clear, compelling, and challenging vision and roadmap for the content experience
- develop an effective operating model with the head of content to ensure production and execution is aligned to our vision and strategy for end-to-end content experience
- deliver a strategy and plan with Epics, Themes and Demo Cards on a quarterly basis
- collaborate closely with a cross functional team of Content creators, HOMs, Designers, Business Analysts, Architects, Engineers and other experts to deliver a strategy and plan
- participate in design processes to uncover the needs and motivations of our customers
- develop a clear audience and engagement model
- establish a pricing or subscription model with what you give what you get clarity
- identify the right platform for distribution and work with relevant teams to deliver martech platforms that enable us to win
- own the conversion rate of content experience and use analytical techniques to understand and prioritise improvements
- prioritise features and investments to maximise customer and business value

**The type of person we are looking for**
- a digital product owner who thrives in a collaborative team, with excellent communication and interpersonal skills
- prior experience within a publisher, or retail business that leverages content to engage and build loyal customer bases, human centred design
- passionate customer experience advocates, committed to best practice, process improvements and sharing ideas and inspiration within the team
- problem solvers who love big challenges and innovative ways of thinking
- experience with agile, technology development and financial services a bonus.

If this sounds like your next challenge, please.

**About **Banking and Financial Services**

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.

**Our commitment to Diversity, Equity and Inclusion**

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

**About Macquarie**:
A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 17,000+ employees and offices in 33 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, yo