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Service Operations Coordinator

2 weeks ago

Canberra, Australia GMT People Full time

Australian citizens with NV1 or higher
- Attractive rate
- ITIL or SIAM Service Operations
- Excellent organisation

**Job Requirements**:
Contract: 12 months plus 2 x 12 month extension options
Eligibility**:Australian Citizens** who hold an AGSVA **NV1 **or higher security clearance.
Location: Canberra or Sydney or Melbourne or Brisbane - hybrid/WFH

**The role**:
Our client is seeking a Service Operations Coordinator able to demonstrate experience in an IT service operations role including:

- Working in an ITIL or SIAM Service Operations role such as Service Desk, Incident, Change and Request Fulfilment
- ICT operations delivered by internal teams and/or external Service Providers and Vendors to user populations of over 500.

**Experience needed**:

- Defining SLAs and service KPIs
- SLA and KPI analysis and reporting
- Coordinating improvement initiatives
- Manage and engage with stakeholders
- Ability to multi task and prioritise workflow
- Able to drive actions to improve service levels

If you require further information please contact Keith or our team on 0262010100.