Infrastructure Support Officer

7 days ago


Canterbury, Australia Snooze Full time

Snooze Management, based in Canterbury is currently seeking a detail-focused, self-motivated** Infrastructure Support Officer **to provide support to the Snooze technology team regarding cybersecurity, server, computer, and networking management.

**Day-to-Day**
- Serve as a technical escalation point for technology-related issues and/or requests, supporting the technology team as required.
- Work with internal and external resources to effectively manage Snooze’s cloud environment, computers, servers, and networks within Snooze’s IT environment.
- Maintenance of documentation for Snooze’s IT environment.

**Technical**
- Provide technical support and advice to other members of the technology team.
- Ensure that all systems are available during business hours or otherwise agreed timeframes.
- Contribute to change management for all systems within the technology environment.
- Work closely with internal stakeholders to efficiently deal with security matters and to identify and recommend improvements that can be made to technologies and processes.
- Assist with overseeing our security awareness education program and communicate our security policies and requirements so that our team knows, understands, and can follow them.

**General**
- Provide assistance on other ad hoc duties as and when required.
- After-hours support escalation support as required.
- Travel as required.
- Formal education in IT, Computer Science, or another relevant field.
- Cyber Security experience advantageous.
- Proven experience operating in a level 3 capacity.
- Technical understanding of networking concepts. Cisco and Meraki experience or qualifications would be advantageous.
- Proven experience with multiple server infrastructures including, VMWare, AWS EC2 & EBS, Azure networking and compute.
- Proven experience with Windows infrastructure, Exchange Online, and Microsoft 365.
- Technical competence and working knowledge in a complex environment.
- ITIL foundation certification - advantageous.
- A supportive work team and culture
- Training and development
- Incredible quality products to support and an iconic brand to be proud of
- Staff discounts


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