Customer Experience Consultant

1 week ago

Osborne Park, Australia Eagers Automotive Full time

Work for Australia's most exciting Electric Car Brand
- Career progression into a Service Advisor Role.
- Northern Location
- Osborne Park

We currently have a fantastic opportunity available at
**Osborne Park** for a Customer Experience Consultant working exclusively with our EV brand,
**BYD**.

With our custom built, state-of-the-art facilities and innovative new product, we are now seeking like-minded partners and professionals to join us in promoting the BYD brand.

**Start your career with us today**

Reporting to the Brand Manager, This new position will be focused primarily on our service department and assisting customers with their service requirements, supporting the sales team with a range of administrative duties, completing warranty claims for service repairs, as well as ensuring the highest of customer experiences for our service customers.

**Duties will include the following**:

- Assisting Brand Manager with day-to-day operations
- Deliver and maintaining positive customer and employee relations
- Meeting and greeting service and sales customers
- Quoting additional service work
- Completing warranty claims relating to service repairs
- Answering customer enquiries regarding their vehicles service
- Facilitating the interaction between the customer and service department

***
The Customer Experience Consultant role is strongly customer focussed with elements of sales and automotive knowledge. Therefore, background in these fields would be highly advantageous but not essential.

**About you**:
If you are someone that takes pride in their customer service skills, values reliability and efficiency with a positive ‘can do’ attitude - we are looking for you

**You will ideally possess**:

- Previous experience in a Service Advisor/Vehicle sales or Retail sales role
- Desire to deliver exceptional customer service
- High level of integrity and work ethic
- Superb interpersonal skills
- High attention to detail
- Excellent communication and organisational skills

**Benefits**:

- Be a part of a **multi-national company**, where you have access to a network of opportunities across locations and brands.
- Access to development and training opportunities such as our partnership with AIM (Australian Institute of Management) where **over 150 training courses are on offer **Ranging from computer training, finance and admin, sales to communication skills.
- Networking groups such as our **Fearless Female Forum **to help inspire, motivate, connect and to encourage females to take the leap to the next step up.
- A top-of-the-line **Employee Assistance Program** with leading provider, _Benestar_, where employees have access to the MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
- Lastly, extensive **employee benefits **that include discounts on Crown Accommodation, Private Insurance (BUPA and Medibank) and extensive reductions on Vehicle purchasing, parts and service.

**BYD Osborne Park **is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.

We are an equal opportunity employer and strongly encourage people of all backgrounds to apply.

**Eagers Automotive - Moving Together

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