Team Leader

**Description**:

- Lead a team to support people to gain independence in their life
- Growing complex mental health & disability services provider
- Flexibility, autonomy and opportunity to develop your career - work from home and office

About You
With a passion for delivering quality client-directed supports, you will understand risk, have sound problem solving skills and demonstrate good judgement in decision making. This will be founded in relevant experience leading others as well as motivation to progress your career and be a strong 2i/c to a senior manager. In addition you will have:

- Effective listening skills and an adaptable professional communication style
- The ability to react quickly and think on your feet in critical situations
- Excellent time management skills and work with a sense of urgency
- A demonstrated ability to coach and lead a team
- An understanding of the NDIS and its impact on outcomes for clients and existing models of service delivery
- Tertiary qualifications in Mental Health, Disability, Social Work, Psychology or other relevant qualification or significant relevant experience

It is a requirement of this position to be fully vaccinated against COVID-19 and meet all compliance requirements in relation to NDIS Work Screening, Working With Children’s Check, work rights and possess a current & valid driver’s license.

This role will work in a hybrid-model environment where you will work from home up to 3 days per week and be in the head office in Dandenong and/or on site at participant locations for the remaining 2 days.

About the Role
As a Team Leader you are responsible for the management and operation of programs that provide complex, recovery-oriented support for people with a persistent mental illness who will often have a history of homelessness, addiction, disability, social dysfunction, aggressive and inappropriate behaviours. These programs are spread across the SE Suburbs of Melbourne. To achieve this the role entails:

- Holding regular supervision and team meetings with staff
- Ensuring staff maintain a focus on client directed needs to achieve client directed outcomes & service delivery objectives
- Ensuring agreed service delivery is provided to the client
- Confirming accurate case notes are completed regularly by the team and that regular case reviews are conducted
- Developing and maintaining strong relationships with all relevant stakeholders
- Ensure compliance with all internal & external requirements including reporting

While ermha365 continues to operate face-to-face services through COVID-19 we are taking appropriate actions to ensure that our staff and the people we support are as safe as possible. You will be expected to adhere to all COVID-19 standards, requirements and processes including (but not limited to) wearing appropriate PPE and regular hygiene and cleanliness practices.

What we can offer you
Ermha365 is an agile and innovative non-profit with a growth agenda across Australia. As an employee you will be offered:

- Opportunity to have a career that changes lives
- On the job training and development
- Flexibility in working hours to suit work life balance
- A supportive team environment that is engaging and inspiring
- A competitive total package including salary packaging

About ermha365
ermha365 exists to ensure that people experiencing mental illness and/or disability, and their carers, can thrive in and become part of the community. We choose to work with people who have fallen through the gaps in the system and where there is no obvious support. We are often considered the provider of last resort.

Diversity and Inclusion
Ermha365 is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply.