Technology Support Manager

7 days ago

Sydney, Australia BCD Full time

**Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team**

**Technology Support Manager (Hybrid)**:

- Full time, Sydney, Australia_

The Technology Support Manager is responsible for leading and managing the technology support team to ensure the efficient operation, maintenance, and troubleshooting of technology systems. This role involves overseeing day-to-day technology support operations, managing escalations, and ensuring that the support team meets service level agreements (SLAs). The Technology Support Manager will collaborate closely with other departments to ensure a smooth and effective technology environment, supporting both internal teams and external clients.

**As a Technology Support Manager, you will**
- Supervise support specialists according to overall company policy
- Train, coach, mentor, and develop staff to maximize potential and development opportunities
- Plan and implement global procedures and systems to maximize operating efficiency
- Provide day to day support for agent and client facing technologies
- Delegate work duties and responsibilities to staff and expect accountability and regular feedback
- Oversee and manage the provision and maintenance of technology products used by Australia

**About you**
- Experience in travel operations and GDS and/or agent-facing technology solutions
- Proven track record of leading a highly successful, multi-cultural support desk in a virtual environment
- Prior supervisory/managerial experience, principles and practices
- Comprehensive knowledge of profile, PNR structure, front-mid-back office systems, and front-mid-and back-office processes; including online systems and automation fulfillment
- Excellent verbal and written communication skills in English

**About us**
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

**Your life at BCD**

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it Hear why people join BCD and more about the great perks of Life at BCD.

**You’ll be offered**
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
- We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply._#LI-Hybrid

LI-PL1

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