Reservations Agent

Our Reservations Agent role would suit someone who has call centre, travel or previous reservations experience. Ideally you will be confident in receiving a high volume of hotel or accommodation bookings, with strong attention to detail experience setting traces and managing guest follow up and have a warm and friendly phone manner. You may also have extensive face to face customer service or front office experience and are looking for a change to a "office" environment Elements of Byron is a privately owned, award-winning resort offering luxury accommodation options, world-class resort facilities and unforgettable experiences. Consisting of 202 luxury freestanding villas with eight different villa options we are designed to delight every kind of visitor. We have a beautiful central Lagoon pool, an award-winning Adults only pool, multiple food and beverage outlets that include, Breeze Café and Azure Restaurant. Barefoot luxury at every step. Initially you will be working Mon-Fri between the hours of 8am - 6pm. **Please note that this is a 6 month maternity leave contract role. **The full time hourly rate is $24.87 Mon-Fri. **Reporting to the Reservations Manager, your role will involve**: - Ensure that guest expectations are exceeded by paying attention to detail with every accommodation booking - Monitor third party extranets to follow up on any missed reservations or cancellations - Confirm reservations for rooms according to the room’s availability, accords the rates that are currently in effect and arranges the billing according to resort procedures - Assists with group conferencing from the initial contact to development of the rooming lists - Convert telephone and on-line enquiries into bookings utilising your ability to engage and instantly build rapport with people - Keep up to date with and proactively promote resort offers and promotions - Your working hours will be between 8am - 6pm, five days per week, including weekends and public holidays as per business demands **Requirements**: - Experience with reservations systems, ideally Opera or similar - You will bring experience in a hotel reservations or front office environment - Intermediate to advanced skill level Microsoft Office Suite - Strong sales focus and the ability to up-sell the hotel features - Effective communication skills both written and verbal - Ability to juggle multiple calls and enquiries - Demonstrated experience working in a high volume inbound call environment **Benefits** - Restaurant, Accommodation and Spa treatment discounts - Employee Assistance Program - Full Day Orientation and dedicated departmental training - Annual and fortnightly staff awards - Refer a friend incentive - Monthly coffee cart - Work in a beautiful beach side award winning resort - Uniform provided and parking available on site