Customer Service Representative

1 week ago

Perth, Australia Interface, Inc. Full time

Customer Service Representative - Perth (WA) or NSW (Sydney/Minto) Based

Why us?

Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs for commercial and residential spaces.

Made with purpose and without compromise, Interface flooring brings more sophisticated design, more performance, more innovation, and more climate progress to interior spaces. A decades-long pioneer in sustainability, Interface remains “all in” on becoming a restorative business.

Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science-based targets by 2030 and its goal to become a carbon negative enterprise by 2040.

We’re proud to share that Interface Australia is officially Great Place to Work® Certified This recognition reflects our ongoing commitment to fostering a positive, inclusive, and supportive workplace where our people can thrive.

Position Purpose

The Customer Service team is responsible for managing both pre
- and post-order processes, ensuring that volume, quality, and scheduling requirements are consistently met. The primary objective of this role is to optimize customer service levels within the bounds of standard commercial practices, in a market where exceptional customer service is essential.

Success in this position depends on strong communication, planning, prioritization, information analysis, and decision-making skills, all within a dynamic, customer-centric environment. This role also requires close collaboration with internal stakeholders, including Sales, Marketing, Quality, Purchasing, Planning, Production, and Distribution.

Areas of Responsibility
- Develop Rapport with Customers
- Customer Feedback is handled positively and sensitively
- Information regarding problems and delays is promptly communicated to customers and followed up
- Internal and external clients experience ongoing improvement in service levels
- Service to clients is an Interface competitive advantage.
- Drive positive relationships between sales, supply chain and production.
- Has a clear understanding of the roles of each function.
- Ensure that systems and processes support each other.
- Demonstrate safe working behaviours

Qualifications and Experience Required
- Minimum 2 years’ experience within a similar role
- High Level of oral and written communication skills
- Experience in a high paced, fast moving customer focussed environment
- Strong Computer Skills
- JDE/SAP preference
- Accurate data entry and attention to detail

Our Benefits
- You will be provided with competitive remuneration and an annual Bonus
- At INTERFACE, we provide parking on-site.
- Access to Employee Assistance program
- Salary Packaging options
- Fitness subsidy, gym membership discount, health insurance discount, discounted home loan offer, yearly flu shots and more
- You will be part of a diverse and vibrant team with an excellent culture.

LI-CR1

  • Customer Service Representative

    2 weeks ago

    Perth, Western Australia beBee Opportunity Full time $40,000 - $60,000

    Customer Service RepresentativeWe are looking for enthusiastic and customer-focused individuals to join our team as a Customer Service Representative.Your primary responsibility will be to provide exceptional customer service, ensuring that every interaction with our customers is positive and memorable.About the RoleThis is an exciting opportunity to work in...

  • Customer Service Representative

    1 week ago

    Perth, Western Australia beBeeCustomerService Full time $50,000 - $75,000

    Customer Service RepresentativeWe are seeking an experienced customer service representative to join our team. The successful candidate will be responsible for providing excellent customer service and generating brand awareness.The ideal candidate will have a passion for customer service and sales, with excellent time management skills and the ability to...

  • Customer Service Representative

    2 weeks ago

    Perth, Western Australia beBeeCustomerService Full time $57,189 - $81,134

    Customer Service Representative Job Summary:">We are seeking a skilled and experienced Customer Service Representative to provide exceptional customer service in a fast-paced environment.]The ideal candidate will be responsible for greeting customers warmly, managing the service desk, scheduling appointments, and assisting with inquiries. You will also...

  • Customer Service Representative

    2 weeks ago

    Perth, Western Australia beBeeService Full time $60,000 - $80,000

    Job Opportunity: Customer Service RepresentativeWe are seeking a highly motivated individual to join our team as a Customer Service Representative.About the RoleThis is an excellent opportunity for individuals who enjoy providing exceptional customer service and support to clients and stakeholders. Key responsibilities include:Providing high-level customer...

  • Customer Service Representative

    2 weeks ago

    Perth, Western Australia beBeeService Full time $65,270 - $102,880

    Customer Service Representative">- Our customers are at the heart of everything we do, and our customer service representatives play a vital role in helping them achieve their financial goals.">About the Role:">- As a customer service representative, you will be key to delivering exceptional service and consistently processing transactions efficiently and...

  • Customer Service Representative

    2 weeks ago

    Perth, Western Australia beBeeProfessional Full time $50,795 - $85,483

    Customer Service RepresentativeWe are seeking a professional to join our retail customer service team as a customer service representative.Key ResponsibilitiesTelephone customer service and salesProviding exceptional customer serviceKeying of ordersLiaison with manufacturing, retail and dispatch teamsRegular communication and interaction with store...

  • Customer Service Representative

    2 weeks ago

    Perth, Western Australia beBeeCustomerService Full time $65,000 - $85,000

    Customer Service RepresentativeWe are seeking a highly skilled customer service representative to join our team. This is an exciting opportunity for a motivated individual to take on a challenging role and contribute to the success of our organization.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment,...

  • A Customer Service Representative

    2 weeks ago

    Perth, Western Australia beBeeCustomerService Full time $31

    Customer Service RepresentativeWe are seeking a highly motivated and dedicated Customer Service Representative to join our team.This is an exciting opportunity to work in a fast-paced environment where you will be responsible for delivering exceptional customer service to our clients. As a Customer Service Representative, you will be the first point of...

  • Customer Service Representative

    1 week ago

    Perth, Western Australia Probe Cx Full time

    About the role We're on the lookout for multiple Customer Service Representatives to join our Contact Centre on a Full-Time basis who understand that every interaction can make a real difference in a person's life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate...

  • Customer Service Representative

    1 week ago

    Perth, Western Australia beBeecustomer Full time $320

    Customer Service Representative OpportunityWe are seeking a seasoned professional to fill the role of Customer Service Representative for an ongoing assignment.The position is a full-time opportunity with flexible hours, starting immediately. Essential skills include:Previous experience in customer service or administrationDemonstrable ability to understand...