Customer Service Representative

4 days ago

Perth, Australia Interface, Inc. Full time

Customer Service Representative - Perth (WA) or NSW (Sydney/Minto) Based

Why us?

Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs for commercial and residential spaces.

Made with purpose and without compromise, Interface flooring brings more sophisticated design, more performance, more innovation, and more climate progress to interior spaces. A decades-long pioneer in sustainability, Interface remains “all in” on becoming a restorative business.

Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science-based targets by 2030 and its goal to become a carbon negative enterprise by 2040.

We’re proud to share that Interface Australia is officially Great Place to Work® Certified This recognition reflects our ongoing commitment to fostering a positive, inclusive, and supportive workplace where our people can thrive.

Position Purpose

The Customer Service team is responsible for managing both pre
- and post-order processes, ensuring that volume, quality, and scheduling requirements are consistently met. The primary objective of this role is to optimize customer service levels within the bounds of standard commercial practices, in a market where exceptional customer service is essential.

Success in this position depends on strong communication, planning, prioritization, information analysis, and decision-making skills, all within a dynamic, customer-centric environment. This role also requires close collaboration with internal stakeholders, including Sales, Marketing, Quality, Purchasing, Planning, Production, and Distribution.

Areas of Responsibility
- Develop Rapport with Customers
- Customer Feedback is handled positively and sensitively
- Information regarding problems and delays is promptly communicated to customers and followed up
- Internal and external clients experience ongoing improvement in service levels
- Service to clients is an Interface competitive advantage.
- Drive positive relationships between sales, supply chain and production.
- Has a clear understanding of the roles of each function.
- Ensure that systems and processes support each other.
- Demonstrate safe working behaviours

Qualifications and Experience Required
- Minimum 2 years’ experience within a similar role
- High Level of oral and written communication skills
- Experience in a high paced, fast moving customer focussed environment
- Strong Computer Skills
- JDE/SAP preference
- Accurate data entry and attention to detail

Our Benefits
- You will be provided with competitive remuneration and an annual Bonus
- At INTERFACE, we provide parking on-site.
- Access to Employee Assistance program
- Salary Packaging options
- Fitness subsidy, gym membership discount, health insurance discount, discounted home loan offer, yearly flu shots and more
- You will be part of a diverse and vibrant team with an excellent culture.

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