Waiter Team Leader

Waiter Team Leader - Top tier law firm
- Make your mark in this newly created role where you will deliver exceptional service and lead the day-to-day operations of our corporate wait team
- Monday to Friday work week - say hello to free weekends
- Excellent benefits in a premium international law firm environment

Raise the bar, corporate hospitality style. Rare opportunity to lead and inspire our Wait team to create excellent client experiences

Role Detail

Are you ready to lead a team of Boardroom Waiters in a premium corporate environment?

Based on our client services floor, our Corporate Hospitality team delivers five-star service across boardroom dining, catering, major events, cocktail functions and more. As Waiter Team Leader, you’ll oversee day-to-day operations, guiding both permanent and casual staff to deliver seamless, world-class service.

This role is about more than delegation, it’s about leading by example, inspiring your team, and creating a front-of-house experience that sets the standard every time.

Why join us?
- Full-time, permanent role with excellent benefits
- Monday-Friday, 9:00am-5:00pm (no weekends)
- Work in a top-tier international law firm, ensuring every client receives a VIP experience

Key responsibilities
- Lead and support the waiter team through daily briefings, meetings, feedback, and handovers with the Guest Services Manager
- Act as the main contact between waitstaff and other teams (AV, Events, Kitchen, Reception)
- Plan and deliver events from start to finish, including post-event follow ups
- Manage stock, including wine/spirits recording and ordering for upcoming functions
- Ensure rooms and events meet service and presentation standards at all times
- Role model exceptional client service and proactively seek feedback
- Oversee team administration: rosters, invoices, recharge management, expenditure tracking, and process updates
- Assist with hospitality tasks where needed (kitchenettes, coffee machines, sandwich prep, reception cover)
- Maintain professional grooming and uniform standards across the team
- Promote team engagement, skills development, and continuous improvement
- Support firm-wide initiatives and complete adhoc tasks as required

About You

If you’re an experienced Head Waiter or Section Leader/Supervisor with a collaborative leadership style and solid background in corporate boardrooms or luxury hotel environments, chances are you’re what we’re looking for. We’d also love to see:

- Strong people-focused leadership skills - demonstrated experience supervising a team and overseeing performance
- Exceptional food & beverage and client service skills, demonstrating high level of professionalism, discretion and courtesy at all times
- Solid knowledge of espresso coffee, as well as wine and food service
- Impeccable presentation standards
- Certified in responsible service of alcohol (RSA) or willingness to obtain
- Commitment to service excellence and ability to identify and implement improvements
- Events coordination experience, including ability to communicate with broader teams to ensure smooth service (Kitchen, Cafe, Reception, etc.)
- PC skills and experience with Microsoft Office suite (knowledge of computer-based booking systems for conference rooms or restaurants desirable)
- Experience with Point of Sale systems
- Hospitality certifications highly regarded
- Wine Spirit Education Trust and professional memberships highly regarded

Who are we?

A firm born in Asia, underpinned by world class capability.

With over 3000 lawyers in 26 global locations, we help our clients manage their risk and enable their growth. Our full-service offering combines un-matched top tier local capability complemented with an international platform.

We have deep roots in Australia spanning almost 200 years and acknowledge Aboriginal and Torres Strait Islander peoples as the traditional owners and custodians of these lands and waters.

Why work with us?

We promote a collaborative culture where people feel respected, valued and supported both personally and professionally, and where diversity and inclusion also play an important role in enhancing our knowledge,

driving innovative solutions for our clients

and creating

positive social impact


We live by our

Principles

, and strive for mastery in all that we do. We take pride in the high quality work we deliver. Working with colleagues and clients who are leaders in their fields, means the ability to explore new paths to progress with continual learning and development, career and leadership opportunities.

As part of the KWM community you’ll have access to a suite of wellbeing initiatives,

benefits

, policies and processes, to enable you to achieve your career goals.

At KWM, we’ll provide you with the platform to Learn, Master, Lead.

Next Steps

**Applications close 5:00pm on Friday 26 September 2025.

If you have any questions or need any further information, please don’t hesitate to reach out to S