Claims Support Officer

**We have multiple exciting opportunities for Claims Support Officer to join our Team in Sydney. These roles are 6-month contact opportunities.**

**Position Overview**:

- **Job Title**: Claims Support Officer
- **Location**: 10 Shelley Street, Sydney 2000
- **Salary**: $76,400 inclusive of 11.5% Super
- **Work Arrangement**: Hybrid role with mix of Work from Home and in Office, (post probation period)
- **Shift Patterns**: Full-time 37.5 hours per week - Monday to Friday

This is an exciting opportunity for someone who enjoys working in a friendly and busy team environment and would like to enhance their career with a well-respected company.

**What you’ll do**
- Manage Insurance phone queues as per Contact Centre targets.
- Investigate, gather and follow-up additional information as requested by Claims Team.
- Validate claim details and refer to business partners.
- Undertake review and audit tasks as directed.
- Manage complex escalations from business partners.
- Support the wider operations and Insurance team.
- Participate in learning and development, coaching and performance improvement activities as directed by Leader.
- Assist with other queues during times of need when possible.
- Work collaboratively with business partners to help them perform their designated tasks.

**What you’ll bring**
- Certificate or qualification in Administration, Business, Accounting or Finance would be well regarded.
- **Attention to detail** - accurately checking and processing tasks and showing concern for all aspects of the role.
- **Communication skills** - ability to convey and explain information, coherently and confidently both oral and written.
- **Customer Service** - committed to increasing customer experience and delivering high quality solutions within required timeframes.
- Ability to provide client support and service to resolve issues via phone calls.
- Problem solving skills.

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Employee discounts and rewards - **exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness** - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Why you’ll love working with us**

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

**Advertised**: 05 Nov 2024 AUS Eastern Daylight Time
**Applications close**: 17 Nov 2024 AUS Eastern Daylight Time